Freeman Toyota Rental Center

Turned my elderly mother over to a collection company after her insurance didn't cover $2,000 to pay for alleged damage to a rental car that Freeman had repaired in the Freeman Toyota Rental Center. They have no photos of the car showing the damage and the check in sheet was marked "no damage", yet claim the car was damaged during my mother's 2 day rental. Owners refused to meet with us to discuss this event and told the manager to not do anything about it. Avoid Freeman Toyota--they are not the reputable organization they once were.

Worst customer service ever. I wish I could give zero star for her. I booked my rental car on Thursday and i got the confirmation number too. I tried to call them to make sure everything goes ok after i booked but nobody response my call. So, i was there today to make sure i had reservation but the lady in front desk was so rude. She said there wasn’t any reservation under my name and i showed them my conformation number and still they couldn’t figure it out. Then the lasy said we can have another reservation if you want then i said ok. She did it and send me the confirmation number but in that mail i saw pickup time 10:00 am and drop off time 7:12 am so i want her to change that time to 10 am sothat i wont get trouble when i drop off the rental car, but the lady get really mad with me. Sh

They Don't even deserve one star. We had a confirmation for a Sienna, because we needed to drop people off at SFO. However, at the last second they said that the confirmation was cancelled, when I had the email and spoken to someone to confirm the reservation. Be very careful when confirming with them!! Update: It was due to an Employee error, luckily another sienna came on time.

Returned the car with freeway dust and they charged $250 for cleaning fee. Such a shame. I did initial where it said required more than a standard car wash but still it’s way too excessive. I would not recommend this place at all.

They need to explain the charges better I rented a car for 9 days dropped it off 2 days earlier and got charged $330 more because of mileage that they didn’t explain in the beginning. Will never use them again.