General RV Center

We purchased a fifth-wheel camper from General RV last year and were upsold on some slide-out awnings. They were not cheap, and now, almost a year after getting the trailer, we found a huge puddle of water under our couch. the awning on the one slide-out is not sized properly, and the water rolls off onto the top of the window and into the camper through the wall. I have reached out to General RV and have yet to get a response. Sad for the money we spent on this trailer and the add-ons, I would expect better customer service. update So, after the review, I received a call from General RV offering to make the repairs and arrange for the trailer to be fixed. It was close to the end of the season and we did not want to give up the last few weeks at the campground, so we made a deal to take i

Do not I repeat do not but the ECP coating. This is snake oil and you will have to jump through hoops to try to get anything done about the exterior of your vehicle. Keep the money and take care of the exterior yourself. This will not stop black streaks and they will tell you to file a warranty. I guarantee they did not put a product on. When I called corporate to make a complaint they knew I was asking about the ECP before I could even mention it. So that tells me they get people calling and complaining about it all the time. Again they are turning into Camping World where they dont care about the customers. They only want to steal your money. I told them if they do not take care of this I will not be purchasing from General RV again. Their corporate customer care told me we hear that all

I had an outstanding experience with General RV in Huntley, Illinois. From start to finish, their team demonstrated true professionalism and made the entire process smooth and stress-free. The communication was timely and consistent — they kept me informed every step of the way and were always quick to answer questions. The service department and technicians are extremely knowledgeable and clearly take pride in their work. They took the time to explain everything thoroughly and made sure I felt confident and comfortable with the service and features of my RV. It’s refreshing to work with a team that genuinely cares about customer satisfaction. On top of the excellent service, their pricing is very competitive compared to other RV sales and service centers I researched. You truly get grea

What started As a horrible experience At the Huntley, Illinois location, Was completely turned around by the Service Manager, Thomas Hartman. After Dealing with the Horrible, Cold, Uncaring, now that You Bought your RV. I’m not in the business to comp you anything for your 2026 RV issues! I’m talking about - Yes You Operations Manager, Mike Ruth! I went to Thomas Hartman! Thomas went above & beyond to meet my needs, Completing every repair that was needed on my brand New 2026, East To West Entrada. Yes, you’re reading correctly. It’s 2025 and I bought a 2026. I believe Justin, who is the parts manager he sits by the desk as you walk in that door also went above & beyond to help me as I was leaving my last visit. But my true kudos goes to Thomas Hartman, his attention to detail, Wonderful

If you want to lose your money faster than a magician makes a rabbit disappear, just go buy from Huntley RV! Seriously, it’s like watching a magic trick, except you’re the sucker in the hat. We went to the Auto Show to check out the 2026 RVs and found one that caught our eye—Huntley RV. After asking about financing, it quickly became clear that you have to be sharper than a tack to avoid getting bamboozled by this dealership, especially the owner. After signing paperwork with the finance agent, I discovered they were charging $2,500 for three letters and another $2,500 for three more letters. When I asked what on earth that meant, the agent said it was for transporting the RV to their store and preparing it for delivery. I told them, “Are you kidding me? Were you planning to hand me a di