Genesis Auto Inc

Terrible management and service now that they’re getting too busy. I went back to Toyota after the receptionist said she’d call me back within the week when I needed an oil change scheduled. I wasn’t over due for mileage or anything. Was just maintaining my car. I’ve been overlooked by the male staff, as a female, trying to get my car fixed. They did okay but recommended me Mel’s auto for dent repairs, which was a terrible experience. They recommended me to Ninja dent service cause they wouldn’t do dent pop outs. That guy never finished the job when I hired him. Mikes dent removal out of pasco, Toyotas guy, is bad too. Just don’t go to this place. Go back to Toyota.

Spoke with Service Rep concerning my recent purchase of my 2015 Rav 4. Very courteous. Answered my questions to my satisfaction. Highly recommend.

We have been taking out toyotas here for the last 20+ years the staff are amazing honest, very knowledgeable, helpful and friendly.

Genesis is a gem! Matt is nice and knowledgeable, Moe in the office is so helpful and pleasant. I was beyond happy to find a place that services Toyotas and Lexus because I've been so disappointed in the dealerships here and in Hermiston. We took our Camry in for diagnostics, Matt said it was safe to drive (whew!!), and they sent us a text linking us to the invoices and estimates of the parts, labor, etc. So we know about how much it will cost to get the car up to snuff. No BS, just the facts, and we've had an awesome, easy experience so far. Highly recommend!!

My family have used Genesis Auto since it's early years of being open. Over the last decade of owning my own vehicles, I have truly valued their work and dedication to honest and ethical service. They will tell you what your car actually needs instead of trying to sell you something just to make money. They will also give you feedback on suggestions other places have made which always feels like they truly care about you over their business. Their prices are also some of the best. I cannot confidently recommend anyone but these people.