Giant Automotive Products

I purchased a wheel a few weeks back and had to return it due to it being the wrong size. The guy handed my core fee back and a receipt without explaining to me it was a " store credit" leaving me to assume that the money would be returned to my card, only to find out 9 days later after calling back being explained I had a "store credit" A TERRIBLE WAY TO DO BUSINESS. Dispute material for sure, you'd think a business establishment this old would have better moral - ethical business practices 😡

My car broke down right outside their business, fortunately. I'm very glad it did because the experience was far better than other car places. Art provided excellent customer service and it was refreshing to not experience any sexism or overcharging. Art and the other employees are good people. I was hoping to at least get a recommendation for a repair place and tow but they offered to take a look, exceeding my expectations. They explained what happened and physically showed me as they looked. They explained it in a way I could easily understand and at no point did I feel pressured to get the repair done here. Art was very non pushy and respected me making a call to get another opinion. The inside is a bit eclectic, but don't let that deter you. I was very happy with my experience here an

2009 Buick enclave got engine replaced and I can say I was frustrated but at the end I have to say thank u they didn’t do the job right or something but they understand my frustration and we resolved the issue I recommend services but not no engine work they had my car for months within weeks in between the months trying to get it driving right check engine light was still on but he was very understanding and resolved my issue with no problem because it just wasn’t driving properly thanks again for working on my car the best y’all could I

I've been a customer nearly 40 years.. These folks are very customer friendly.. I have always saved money on repairs here and saved a lot on parts I needed for easy to install parts as well too !!! About any review(s) you may see about cash up front, this is standard upfront practice in any retail business.. This practice is set to help stop unneeded parts... Think about it, chasing after parts is not cheap, period !!!

Called for a power steering pump for a 4.0 2004 Jeep Grand Cherokee. Was told they had it and would need to remove it. I went in. Paid. Gave them my old core & was told the part would be ready by tomorrow morning. They showed me one off a Durango that they said the book said “matched up.” But was obviously different so I couldn’t use it. They told me they would match the pump to the old and call me when ready by tomorrow morning. Tomorrow morning comes along and no phone call. I called at 10:30pm and was told they got a guy getting right on it. They called back at 11:30pm & said the part was ready. Went there, got the part it was obviously different & looked to be the one they showed me a day prior that was off a Durango. But I gave them the benefit of the doubt and took the pump home wen