Golden Nozzle Car Wash

Went through this wash on Sunday, Feb 1, and this was the result. I noticed in the wash that the brushes were covered in ice and left my side mirrors iced over, indicating zero hot water usage. I spoke with the staff immediately afterward, and they told me to submit an online claim. I did exactly that. I waited the 3-5 days and after numerous calls and emails the manager finally called me back only to say that my car “went into the wash fine, just like the other 700 cars.” Honestly, that’s a pretty lousy excuse. Instead of taking responsibility or even showing a bit of concern, they brushed it off as if the damage couldn’t possibly be their fault. Extremely disappointing customer service and zero accountability. They reimbursed my wash so that’s the only positive. I will not be recommendin

I have been going here for years. The carwash staff is very quick and efficient and make an almost constant line move fast. The vacuums are a popular spot to clean your car and socialize. There are 10 vacuum parking spots to meet the demand. The carwash it self could use an update. For the volume of cars it washes, it should have the latest greatest in carwash bling. Would like to see the golden nozzle/FL Roberts execs give a little back to the customers, with all they cash they're pulling in on this cash cow. (-1 star)

Excellent car wash, my car always comes out clean. Good location and seem well organized. They can get busy on a nice day so choose your time carefully or you'll have a wait.

The smell of mold and mildew is excessive and the fact it's all over all the brushes is wild... Black mold over a foot up the brushes and a terrible smell. It's so bad you can smell it in the car before you enter the car wash. I'm worried about the health of the employees I'll be honest. I'm not sure why this isn't being addressed.

amaryllis is awesome. Helped me find my wife's lost phone!