Good Sam Roadside Assistance

What a scam. I wish I would have read all the terrible reviews before we joined their "elite" program. We sure don't feel elite getting screwed for $450. That's several YEARS of premium on one transaction. ☹️👎🏼 I'm shocked. I have been a Marcus Lemonis fan for years.. having met him in person and seeing his integrity 1st hand, I signed up with His Sams thinking they were a trustworthy and reputable company, that would take care of their customers. Boy was I wrong. A simple transaction has now turned into a nightmare. I will be canceling all of our policies with them and suggest you do the same. They will short change you by HALF! We've never had any problems with AAA and even our regular auto insurance company's who are known for screwing their customers have never done this to us!

Good Same Roadside Service is a scam. I paid for 2 years, in full. They cut off my Service after 2 Roadside calls. They will promise / offer unlimited Roadside Service. This is a lie. They will accuse you of making Roadside service calls that you didn't make. They will accuse you of "excessive roadside calls." When a driver comes to your location he will ask for ID. Good Sam doesn't care if they can prove you made the service calls or not. They cut off my membership after 10 months. No investment. No refunds. Their business plan is to scam you out of your money. Stay with AAA don't switch. Pretend like their number doesn't exist. Their business model is ripping off the public. Charltons and con-artists!

I joined the roadside assistance in November 2023 & got a good deal on a 3 year platinum level. Checked with them within the examination period of the policy if my Scrooter was also covered for the roadside assistance since in the program description they mention only motorcycles. I received an email reply on 11/26/2023 that “based on your coverage your motor scooter should be covered”. They did great coverage for my cars. November 2025, lo & behold, the Scrooter will not start even with battery jump start! Called Good Sam for a pickup to the shop and they asked that I’ve to pay $65 and then after correspondence with Good Sam where they repeatedly told us Scrooter is not covered in spite of sending their Nov 2023 email confirming scrooter coverage, raised the price from $65 to $80 or $85 (

worst company ever. refuse to tow you to where you need to actually go,refusing to cancel my auto renewal and complicating it for no reason and not letting me get a refund(even tho i made my membership a couple of days ago and haven't used it once).Now i have to go to the bank and manually cancel the subscription/auto renewal because “Good Sam” refuses to cooperate.Customer support also very rude.VERY HIGHLY recommend staying away from this scamming company.save your time and money and just go for AAA for the same price and way better service.(Good Sam also pops up first when you search up AAA membership because they pay money to get sponsored by google to be able to scam more people and steal AAA’s clients so beware of accidentally clicking on their link.).Avoid this company at all costs.

DO NOT PUT YOUR SAFETY OR MONEY IN THIS COMPANY! Their call center is in Philippines but their phone is registered in Denver Colorado. When you google search CAA, Good Sam comes up first so when my brother bought the membership for me, he thought he was patronizing CAA rather than these scammers. I'm in Ontario Canada and I needed a tow truck to take my vehicle 3 doors down to a service center. I called Good Sam for a tow using my premium membership and I was told I'd have a tow truck within a few hours. A few hours later they call me back and say they can't find a tow truck but they'll have one here later in the evening, someone would call me when they're enroute - nobody called, nobody came. The next morning I called again and they say they sent my call to a case worker who was look