Good Sam TravelAssist

Have used good Sam’s for years as we rv. Always had good service til this year. Broke down in the mountains near Taos trying to get truck in for service. Had to drive our return car further up to get cell signal. We were on the phone for 20-30 minutes trying to explain our situation. No were are not with the vehicle no cell coverage no we can not go back to the vehicle because there is no cell coverage gave mile marker and hwy info still could find us. After getting location maybe we were to wait for a call from tow truck. Got the call only to find out none were available try tomorrow. Are we supposed to stay over night on the hwy and hope someone is available tomorrow. Not what Im paying for!

I called good sam looking for information with my new roadside assistance membership. Debra Williams answered the phone and was able to answer all of my questions. In addition she caught that our travel assist was a single membership and increased coverage to a couples membership. Outstanding customer service.

We were inadvertently charged for one service which was included in another, more comprehensive, service. There was a minimal wait time when I called. I first spoke with Deborah Williams who was extremely pleasant and very easy to understand. She immediately spotted the problem, and she transferred me to Rory. He was also very pleasant and easy to understand, and he took off the unnecessary charge quickly. The whole process took 6 minutes of phone time which is excellent by today's standards. Thank you Good Sam for hiring good, competent, and easy to understand people and for giving them the training they need to assist your customers. Thanks again to Deborah in particular for quickly identifying the problem, and to Rory as well for correcting the charge.

Spoke with Debra over the phone who was very kind and helpful listening to my questions and being able to explain my plan to me in the way I would understand. She was great at reading her audience. Didn’t mind explaining more than once.

Miss Debra Williams was a delight to chat with today. Good Sam Customer service is always friendly and helpful. Very refreshing to get off the phone smiling instead of frustrated and drained after a long session of policy and program talk. Thank you Good Sam, you have great employees representing you well! - Miss Staci L.