Graham's Towing and Recovery

This company is completely unacceptable. My car was towed from a parking spot I pay for in my own apartment complex, with all required stickers clearly displayed. There was absolutely no valid reason to tow my vehicle. I was forced to pay $300 to get it back and was told to file a complaint for a refund. That was 5 days ago. Since then, I have called multiple times and have received no response, no follow-up, and zero accountability. Every time I call, I’m met with hostility and disrespect. One employee hung up on me without explanation. Another responded sarcastically and implied there was nothing that could be done, saying it was “management” and that the complaint line basically leads nowhere. If the mistake had been handled professionally, I could have had some patience. But being

This company is engaging in predatory business practices and is scamming people out of hundreds. They illegitimately towed my car from its parking spot, after filling out forms and hours of waiting, they finally waived the fee $300 CASH ONLY of course. and allowed me to pick up my car. After about an hour of driving between my home, Portage, and East Kalamazoo, I finally picked up my car. Everyone along the way was rude, and their reasoning for towing my car in the first place was incorrect and went against Kalamazoo's own city ordinances. I missed an entire day of work for this mess, and received no apology, financial compensation, etc. This is an awful company.

Take your business elsewhere. This company preys on hard working young people who follow the rules. My son had an appropriate visitors pass and parked in the correct location within his girfriend's apartment complex parking lot. After working all day on Christmas, they towed his car CHRISTMAS NIGHT! Again, he had followed all of the complex rules. They made a shady decision he now has to fight to get 300+ dollars of his hard earned money back. He was made late for a family gathering the next day (in order to get his car and not be charged even more) which was the only holiday he actually had off during the Christmas season. Shame on you Graham's Towing! I hope he takes you to small claims court or you get investigated by the news.

These people were amazing today! They were friendly, clear, prompt and immediately helpful. Got my car towed within 30min on the busiest snow day of the year!! Thanks to the entire Graham team!

Our vehicle was towed from The Paddock apartment complex despite being parked based on the property’s published parking map, which clearly indicated the area as visitor parking. The parking lot was snow-covered at the time, and there was no visible signage indicating that visitor parking did not extend to that portion of the lot. When we attempted to resolve the issue, Grahams was unresponsive despite multiple outreach attempts. The explanation provided was simply that we “should have asked the person we were visiting,” even though the leasing office was closed at the time of arrival and the only guidance available was the online map provided by the property. After researching further, it is clear that this is not an isolated incident. There are numerous complaints describing nearly iden