Grapevine Lincoln

I must say, working with Mr. Mario Viera-Morfin of Grapevine Lincoln in purchasing a new 2026 Lincoln Aviator was absolutely the best, by far, new car experience in my lifetime (and I'm 72!). Mario, if I may use his first name, was very courteous, personable, professional and listened and understood our (my wife's car actually) priorities. He found the perfect car on his lot which my wife test drove and she fell in love with this particular model immediately. I would say, I also test drove the vehicle and was super impressed with the quality, fit, options, drivability and technology. The perfect 30 way adjustable seats were exactly that, perfect for us both as was the dynamic suspension, which automatically lowers the car for entry, exit and loading the rear deck. The drivability was

Lincoln was the best choice and our sales rep was the best. He was so knowledgeable and was able to answer all our questions. He provided top level service without hesitation or us having to ask. I would highly recommend Lincoln and Mark as the sales rep. And the finance process was so easy. I love my Lincoln Aviator!!!

What do Grapevine Lincoln and Warren Buffett have in common? They’re both tied to Berkshire Hathaway Automotive. And judging by the service department, the same “save a nickel at all costs” philosophy seems to be alive and well. Our experience with Grapevine Lincoln was a masterclass in how to make a luxury-brand customer feel like they brought in a 1998 fleet sedan. From the moment we dropped off our Navigator, the tone was dismissive, slow, and oddly cheap for a dealership that’s supposed to represent Lincoln’s premium service standards. Communication was inconsistent. Follow-through was worse. And the overall attitude felt less like “luxury client care” and more like “minimum effort, maximum invoice.” When you take a flagship vehicle in for service, you expect professionalism, attenti

Mario was a super sales consultant!! Was not in the market for a new vehicle, just looking at Lincolns to see what changes had been made. The offers Lincoln has right now and the Aviator inventory changed my mind. Mario is very knowledgeable and patient and he was fun to get to know. Thank You Mario for a wonderful experience!!

Michael Massey provided the best car-buying experience I have had to date. From start to finish, he was extremely helpful, personable, and exceptionally knowledgeable about the Navigator and everything Lincoln. He perfectly walked us through the car and features, took the time to answer all of our questions thoroughly, and made the entire process smooth and straightforward. Most importantly, he was genuinely a pleasure to work with—professional, transparent, and attentive throughout. I highly recommend Michael to anyone looking for a seamless and enjoyable sales experience, whether a first time or repeat buyer.