GVT Tire & Auto - Golden Valley

This place really bums me out. When I first moved to the area I was excited to have a local shop nearby. The idea of a reliable neighborhood mechanic was great! Then that quickly changed. Initial routine oil changes were completed decently. Then a couple of years ago I had an inspection done on my vehicle as it had recent issues. During a phone call before coming in as well as when dropping off my vehicle I confirmed with them that it would be a full vehicle inspection. I wanted everything on the car checked out, bumper to bumper, and was promised that would happen. When I came to pick up my vehicle they gave me the inspection report that only covered some major mechanicals and not all parts as promised. I attempted to talk it through with an additional employee/manager to see if we coul

Needing to get my tires swapped out seasonally as a lot of places were booked. Got in, and I was estimated an hour and a half to switch out tires. A bit long in my opinion, as where I've gone previously usually takes an hour or less, even during afternoons, but I can understand. Ended up leaving 2 hours later. However, I'm a bit disappointed that my seasonal tire change compared to other places was $164 with tax. With chain tire shops costing almost half of that, I do think this is very steep. I also do wish they disclosed, prior to taking my car, the fact that they did some sort of fluid top off. While appreciative for some, I only came in for a tire swap, and I would appreciate an ask if I wanted fluid top offs, because I would have declined, had I known. I was a bit surprised to see m

The people here are AMAZING! They address issues promptly and work to resolve them. They make you feel heard and are patient with explaining things in a way that is understandable to a "non-car" person. They fixed a problem that was caused by someone else and understood my frustration and were empathetic. I would recommend this shop to anyone as I find them to be fair, honest and willing to go the extra mile for their customers. I can't say enough good things about them!!!!!!!

Great service. I came in with a coupon, provided by them. They didn't try to upsell me or tell me things were wrong with my car that I needed to fix immediately. They over estimated the time it would take and I was out a half hour earlier. I recommend them.

Friendly, professional staff with reasonable prices. I came in for windshield wipers and ended up having a good experience all around. The waiting room was comfortable, the snacks were a bonus, and the vibe was welcoming.