Haley Ford Service

Great service and friendly ! Helped me out with an inspection last minute

I purchased a pre-owned Ford Ranger from Haley Ford. The purchasing process was very smooth. They even delivered it to me at work, 2 hours away from the dealership! When I received the vehicle I noticed a noise in the dashboard every time I turned, like something was rolling around. Several team members helped me to assess the situation and get the vehicle into the Service Center. They had to remove the dashboard to get to it, but they removed the object and had the vehicle ready for me the next day! They even provided a loaner car! Everyone was very helpful and made sure that I was satisfied with the experience. Thank you Haley Ford!

Can I give less than 1 star? Never expect fast service from this place. It’s so bad now I drop my car off for the whole day and don’t get a call till after closing telling me it’s ready to be picked up. My first experience here was to have the brakes fixed on my brand new off the lot 2020 edge. Their solution was to shave the rotors and take off a layer of brake pad instead of replacing the warped rotors and uneven brake pads. That was just the first trip. Second trip they accomplished the same thing as the first visit after my car spent all day at the dealership. I was so mad I called Ford customer service to complain that I was having miles shaven off the new rotors and brake pads instead of replacing them. They agreed and got in contact with the dealer. I was called a few days later to

I brought my vehicle in to have window visors installed for my son's car and my truck. The visors were ordered from the parts department so I assumed they would be correct. When I brought the car to get them installed the technician told me it would take 45 minutes. After 2 hours of waiting I went to the technician and she still didn't know what was wrong. She went to find out and was told the car was too cold to work on and I had to wait for it to be warmer. Plus the visors were the wrong ones and I needed new ones. I explained I missed a meeting waiting and I just wanted my car back. She told me that she would get this corrected and I wouldn't have to pay anything. But it's been over 2 weeks now, no one has returned my calls or text messages and I have already prepaid. This is a very dys

Wayne Richardson is the man to ask for here. Best customer service I've ever gotten. Poor man was dead on his feet after delivering a car to South Carolina the night before and he still drove back to meet me and sell me a great car. Even as tired as he was he didn't leave until I left the finance office and we left together. 10 stars to Mr. Richardson.