Hall & Son's Auto Care Center

I am thankful to have a garage I can feel confidant the service I paid for is done right. I trust Hall and Sons to keep my car running safely.

Most disappointing place, my car was dropped off over 5 weeks ago needing two parts replaced, one being throttle position sensor and the other being a ignition coil pack, this pitiful auto shop in the 5 weeks managed to get nothing done and instead constantly told me there was a car in front of me and that they had no clue what is wrong with my car If your looking to take your car to a shop full of penfoster grads who don’t know what there doing but move at a snails pace anyways then this is the best place for you If you want your car to get actually fixed however then take your car as far away from here as possible

Terrible business, rude workers, slow to repair and will not communicate a single thing to you absolute nonsense that they run you through rather than fix your car, so disappointing that they are a business

Amazing service and wonderful people to work with. I had both solenoids and camshaft sensors replaced, and it is running great, they made the 14hr journey back to Minneapolis possible. They saved the holiday for me, and accommodated the service to be completed when I was passing back through. I would highly recommend using their services.

It's honestly with a heavy heart that I write this review. When I moved to Richmond 12 years ago, I selected Hall and Son's because they had wonderful reviews, and they were on a list from a show called Car Talk who is notorious for picking great mechanics. For a while, when Hall and Son's was on Main Street, I couldn't ever find fault with them. They were honest, detailed, and clear about parts, labor, taxes, etc. They did fantastic work that did not have any fault. The last 5 years, though, I can't say the same. There has been so much human error which does deserve some grace. However, over time, they have gotten less forthcoming, less kind, and less willing to work with their clients. I have recommended so many people to them, and that comes back on me with complaints when Hall and Son'