HEI Collision Center

This time, we're dealing with a deer collision. He should have looked both ways, it cost him his life. Our last visit to HEI was due to a red light runner, and the job they did was excellent! A few weeks later, we returned for a rear shock replacement and to have the airbag reinstalled. There was no charge and no problems. These people are great to work with, and I would highly recommend them for your car!

Dean didn't introduce himself, I was broadsided with my vehicle and Dean seems less than impressed to fix my truck. Full coverage with insurance. Told me he would email me an estimate within 2 hours and it's now been 9 days. I contacted another shop who will be doing a much better job anyways then HEI was telling me. Don't waste your time at this shop. Terrible customer service in my opinion, I was still a paying customer This shop never attempted to call me like they claim in the response. Don't take your vehicle there. All I wanted was for my truck to be fixed. That's OK, Jonny Rocks Body in Glencoe is getting my business instead

I had an exceptional experience when I went there earlier this year. Raven was very helpful and knowledgeable, Dean was great to work with and did a beautiful job! Highly recommend!

I brought my car to HEI to be fixed after a deer hit. They fixed my car before an estimate was even sent to the insurance company. I reached out to HEI multiple times (I left voicemails) with no return phone calls. Communication is key in my opinion and it would’ve been nice to have updates on the progress. I only found out the car was finished by calling (yet again). One minute I was told it was over the threshold to be totaled (after it was already fixed) and then I hear it wasn’t. Having new employees isn’t an excuse in my book. I don’t appreciate the inconsistency in communication with me as well as my insurance provider. I’m not one to leave reviews normally but I felt this needed to be shared.

This body shop was referred by our local State Farm agency so we assumed it would be top shelf service. The repair was Delayed by 3 weeks which is understandable but we received no communication from them, we had to call them to find out. When we received the car back, we expected it to be repaired and returned the way it was prior to our accident. That couldn’t be further from the truth The radiator fan would not shut off when you turned the car off, and it sounded like a jet engine. The headlights were not adjusted, the low beams were shining straight up in the air like high beams, the horn did not work the way it did prior to our accident. We found out after the repair that they installed used parts without letting us know. They made the repair on the electric radiator fan and adj