Hendrick Automotive Group - Independence Center

Ryder Mullis is the service dept was extremely helpful, kind and efficient. A pleasure to work with

This is not a dealership. This is the accounting office and the business development center for Hendrick automotive group. They also conduct training sessions and meetings there. It's also the home for Hendrick autoguard which offers aftermarket products like extended service agreements, prepaid maintenance plans and so on. I work for the company and is a great place to work for. I think the category should be changed in Google.

Very efficiently run. Excellent customer service, Erin. I was having an air bag replaced for a recall. They also did a diagnostic on the whole car. Unfortunately we have a very pricey repair ahead. They gave us a loaner for the day which is especially nice.

Service visit on 9/1/20. Jeffrey Granzen was able to work me into the schedule to correct a caution light issue on my wife's RX350. The service was performed in the usual excellent way. Jeff's attention to detail and personal, professional manner continue to serve as a key reason I drive Lexus cars and have them serviced at Hendrick.

The superior and consistent customer service at Hendrick Lexus Independence Blvd in Charlotte is one of the reasons I've been a Lexus driver for 21 years. Over the years I've had three service advisors - Preston, Jeff, and Michael (my current one). Having the same service advisor each time allows us to know each other and the service history on my car. I really like the new feature of receiving a video of my car being inspected for the service requested, narrated by the service technician. It comes straight to my cell phone. Just awesome!