Hertz Car Rental - Bellevue - 130th Avenue Ne

Could not recommend THIS Hertz more!!! Abu helped us and was absolutely incredible — so kind, professional, and patient. He went above and beyond to make sure we were taken care of, even upgrading our car and explaining everything clearly. You can tell he genuinely cares, just the simple words “we’re going to a wedding” he immediately understood we wanted a nice car but didn’t know what and he hooked us up! The location is a little tucked away, which actually made things even better because it wasn’t super crowded, so we were helped right away! Abu made the whole process quick, stress-free, and honestly one of the best car rental experiences I’ve ever had! If every Hertz had an Abu, renting a car would always be this easy! 10/10 experience — can’t thank him enough for making our trip sta

By far the worst Hertz location. Picked up a car that was not clean, got charged $75 for returning a car that was not clean. Charged me bunch of extra fees for returning the car late although I extended the car with them directly (and of course not mention of extra fees). Manager of location is the worst I’ve seen so far. Arguing with him to remove those fees and he hung up on my face. The amount of disrespect and lack of customer experience is mind-blowing. Front desk employee was nice and respectful. I’ve been renting from Hertz over the last decade, I’ll take my business elsewhere.

The car was not as clean as we expected. It was also the first time we rented a car without a full gas tank. The agent in Bellevue was very nice and helpful when we asked about some scratches on the car. He was very kind and gave us good service.

They had to cancel and call me a few times because they are out of inventory. They take like 15 mins to get my car to my hand and refuse to start the work early. Compared to other Hertz, the experience is bit down and there ain't an option to 'walk and choose' for president club members, I understand this is not a big store here but the communication in providing options for car is not consistent each time. 3 stars because I see people working hard but minus 2 stars because that hard work couldn't translate to great experience.

This location by far has the most helpful and compassionate employees. I needed a car to make it to my mother’s funeral. Allen and the rest of the staff did everything possible to ensure I was able to make my trip. The rental process was super easy and the compassion shown to me and my family will forever have my gratitude!! You just made a lifelong customer!!