Hertz Car Rental - Clifton - Broad Street HLE

I am not happy at all with this service .. Kia Fette used their service for loaner.. I was charged for gas when I filled up the tank prior to returning. I called them to ask why my deposit was short Carlos advised for 4 gallons of gas which I filled up before returning… Obviously he cared less and did absolutely nothing but send me to call Kia.. that is taking advantage and not a place I would recommend or go to again!!!!!!

DO NOT BOOK FROM HERE! WORST EXPERIENCE EVER! I made a car reservation months in advance and thought everything was set. A few days before my trip, I called the Hertz Clifton location to make sure there wasn't any issues. It turns out my reservation was not confirmed unless I gave a $100 cash deposit. I was extremely confused as the Hertz website nor the confirmation email stated anything regarding a cash deposit. I then spoke to 2 different Hertz customer service representatives who clarified that cash deposits are NOT required to reserve cars. When I went to the Clifton location to sort out the situation, the manager,Carlos Garcia, did not help out at all. Carlos kept stating it was their policy but when asked to show where it is stated he did not have an answer for us. As someone

Ridiculous how bad this company “private dealer” is special this location I have a reservation And they still have no cars available, so what’s the point of having a reservation? In the top of that customer service is very disrespectful. 01/15/2024 Don’t waste your time or money. Hertz Montclair is way better and fast their cars 24/7 available

I’d give it zero stars if I could. This man here looks mad that he has to do his job. When I was returning a rental, I asked to join the wifi because there was no reception and I had to Uber home. He mumbled “no, you can’t have it”. Didn’t even say thank you for your business, have a great day, just nothing. Don’t waste your money here.

One star and that's beening nice. It's a dump.. We made a reservation to rent a car. Went to get the car the guy told us no debit. Credit card only. Gave us a attitude. And we were leaving in 2hrs. So we went to enterprise no problem same day service 😊Oh it was Hertz in Clifton Broad St...😝