Hertz Car Rental - Downers Grove - Ogden Avenue

The customer service at the Downers Grove Illinois location was rude and disrespectful. I was given a vehicle that had 0% oil life left and an 800 number to call customer service who never returned my call. Also, the vehicle was not cleaned properly before being re-rented out.

Went to rent a car today as I walked in there was a gentleman going off on the agent “John” or so he says his name is. Customer was complaining that they charged him for smoking in the car he was an older guy and said he doesn’t smoke he was charged over $600 . At that point I was questioning my decision. I was next in line everything was fine until they said I needed a second form of id. I said fine but I need a courtesy ride back home. He told me they don’t do that here. I said it’s company courtesy he said no you got that from somebody in Pakistan over the phone! I said no I’m reading from the corporation website. He said If I didn’t lower my voice he’d ask me to leave and then I cursed him out because I wasn’t yelling at first but since you accused me I’ll show you what yelling is!!! H

The worst experience ever. They have kids running the place with no experience of any kind. I walked in with a reservation then they started asking many wierd questions. They wanted to charge $15 extra a day if my spouse is to be added. They wanted an extra deposit of $500 if I pay with a debit card. Also, they said I cant rent an electric car if I pay with debit card and they changed my reservation because of that from a Tesla to a Kia. This is so wierd. I cancelled my reservation and went to Enterprise next door and rented a car there with no problem at all and none of the above crazy policies. The kids at the counter were very happy that I canceled my reservation lol.

Carolina, GM still hasn’t called back. We sat at a location for over an hour waiting on a pick up. She then told her team to send a Lyft but she’s the only one with authority to send a Lyft. We waited over 35 minutes again and called back to find out she still hadn’t ordered one. Hasn’t returned calls that have been placed by myself or the body shop.

Had a great experience picking up my car today! Cruz was very helpful and patient answering my questions. The car is very nice! Just wish the car I was expecting was available because it is the same I have at home but the upgrade to the next available car is easy to drive! Thank you!