Hertz Car Rental - Helena Regional Airport

No one at the desk for 45 minutes. The other agencies had up to 2 workers and said Hertz should’ve left a sign with a number to call. Nope. Googled it and called that number numerous times. So the rental car we paid for we lost an hour of. Finally some dude (Santana, who should not work here and clearly doesn’t want to) was agitated and aggressive, had headphones in and somehow saw he missed 7 calls (us and the 5 other people waiting behind us). Asked 1 question of him; he quite literally yelled the answer at us 100 miles a minute (so we declined any additional coverage or purchase because we didn’t understand it). Got a ticket that says “no visible damage” that we had to sign BEFORE WE SAW THE CAR “to get the keys”. I said why would we sign something agreeing it has no damage if we haven’

CAUTION!!!!!! I reserved a vehicle online for one price. Went to pick up vehicle and was asked if I wanted anything extra or to pay for gas. I said no nothing extra just what my reservation says. They take my card run it and I walk away. Let this be a warning to you all! They did not disclose $313 of fees. A cleaning fee hold and a gas hold. EXTRAS I SAID WERE UNNECESSARY! Honestly, you are better off hitching rides or walking then to ever go with Hertz!

Chris was great at the counter and answered all my questions. I usually rent from Enterprise but after renting from the Helena Hertz I might be changing my loyalties. The car was way cleaner than any I've gotten from Enterprise too!

I'll give them credit, the rental process was much better than using Hertz at the Phoenix Airport. Took about 5 minutes to get the car, hassle free return, no surprise charges. Will update if I get hit with any undisclosed fees.

Best customer service of my life! I arrive to pick up my reservation 3 hours late and had neglected to call and let them know. The employee had to come back to the airport from his dinner break. Furthermore turns out I had messed up and actually rented with a different company which was also unavailable. Chris at Hertz took great care of us and got me into a rental right away and on our way despite all of my mistakes. This is by far the most positive rental experience I've ever had