Hertz Car Rental - Lancaster - North Columbus Hle

I recently rented a car from Hertz Lancaster for the first time. We had it for a 10 day vacation and drove it to Florida. Our experience with hertz was great! We had a reliable, clean midsize SUV for a good price. I returned it clean and fueled it up. When I returned it this way hertz told me before I left that the security deposit would be returning to my account. Great experience!

Booked the car thur AAA. Staff were extremely nice. The quote was $174.00 for 3 days. When i got there I was informed I would have to make a deposit of $250.00. Then they ran a credit check on me when i was there to get the car. (Thank goodness it was good). The car was FANTASTIC! It had a big screen to follow GPS, full tank of gas, very clean. Pros: wow, great staff. I was there right when they opened. He checked the car before we even went in. He was so polite. The car was amazing. I wished it was mine. Cons: the $250.00 deposit. It was refunded. Just let us know ahead of time. (I did let AAA know they should tell people about it). I didn't need the car for 3 days but they were closed on the weekend. I would highly recommend them. Fantastic car, great staff. Definitely wi

I had a fantastic experience with Hertz thanks to Ben! From the moment I walked in, he was incredibly friendly, professional, and efficient. He went above and beyond to make the rental process smooth and stress-free, taking the time to answer my questions and ensure I got the right vehicle for my needs. It’s rare to come across someone who genuinely cares about customer service the way Ben does. Highly recommend this location — and especially Ben — if you're renting with Hertz! I am so glad we finally have a different option for car rentals in Lancaster.

I want to sincerely Thank Christine and Ben. They went above and beyond. My friend's Mom died and I needed to rent a car, drive to Cleveland and pick up some of her belongings. I really needed a Minivan that could accommodate furniture. They were so sweet to help and truly went above and beyond. We will definitely return to this location in the future.

Update this past week. Picked rental up on a Thursday. No windshield washer fluid, Driver Side front tire leaked air. Stopped and filled it up, thinking just a little low. Little did I know. I'd be filling it up two to three times while out of state. They moved to a different area. You are not able to park where you enter. You are asked to park behind building in a parking lot that is abandoned with other closed businesses. Even yet. They then expect you to walk back around and pick rental up. I did not feel safe leaving my vehicle. I have always been greeted and felt the friendly customer service. This time. The lady was far from that. I have never had to provide another number for the rental. I have always had zero issues. They walked out. "Here's your car. Sign here for the pictures." "