Hertz Car Rental - Nantucket - Nantucket Memorial Airport (ACK)

After I returned the car and went to the Hertz counter I received a Receipt that added $53.27 to my bill for "Fuel & Service" EVEN THOUGH I RETURNED THE CAR FULL OF GAS AND EVEN AFTER I OFFERED TO SHOW THE ATTENDANT THE GAS STATION RECEIPT.

Counter was efficient on pickup, car was clean and ready, but almost out of fuel. Be careful and check your receipt after returning closely. Had a 24-hour rental, 11:30-11:30AM. Hertz has a 29 minute "grace period" after the rental period before you get charged any additional money. Got caught in traffic heading back to the airport, turned my keys in at 11:44AM at the counter, after making sure to refuel and clean out the car a bit, and verifying the 'grace period' at the counter. I was a bit suspicious when the lady didn't even get away from the counter to check on my return, but hey I had a flight to catch. Hop on the the flight home and get my receipt via email. Charged for extra time and for having to refuel the vehicle. Over $150 extra charges. $100 late fee and $50 refueling charg

The manager at this location is the worst! I had a reservation and we had to adjust the start date due to a death in the family. The office was closed by the time we arrived so I asked them to leave the keys at the desk. They did not. The website says they are closed on Mondays and they don’t answer the phone or check voicemail. In the end, we had to pay an ADDITIONAL $2,500 to rent the car. They took no responsibility and were completely awful to work with. Update 7/16: Contacted customer service. No help. Offered escalation 48hrs ago, still waiting for someone to answer.

I rented a car for 5 days on the island and I prepaid for it months in advance. When I got to the counter the lady was very rude and told me I had to put down another $1400 as a hold. I was unaware of that policy because I had never experienced that large of a hold on a prepaid car with any other rental company. She was annoyed and dismissive when I was trying to figure out how I was going to come up with $1400. After I quickly shuffled some money around we were on our way. The car was what I expected and the return was easy. Fast forward 2 weeks after I returned the car and I still have this charge on my account that I was told would be given back to me 7-10 days after the car was returned. I have called hertz customer service and they have also been dismissive and told me it was my banks

stole from me. Island isn't that big. Had car for two days. Filled the tank - $30... but they still charged me $25 extra for gas. No way as the fuel indicator was above full. out right theft. beware!