Hertz Car Rental - Rochester, Webster - Empire Blvd Hle

As a long-time Hertz Gold member who rents frequently for both business and personal travel, I was extremely disappointed with the condition of my vehicle and the level of service I received at the Webster location this week. I arrived at 9:15 a.m. for a 9:00 a.m. reservation and did not receive my vehicle until after 10:00 a.m. I was told the car needed to be quickly cleaned, and the representative assisting me went to the garage and did not return for over 30 minutes, until the vehicle was brought out. Before I was shown the car, I was asked to review and sign off on photos of the vehicle. When I asked whether this was a new protocol—since I have never been asked to sign off on photos prior to seeing the physical car—the representative simply responded “yes,” without further explanatio

These ppl have a contract or something with dealerships in webster. Mainly west herr ford in webster. And my truck has gone there numerous times. And everytime ford tries to put me in a vehicle through hurtz. They never have one. Im pissed off with these ppl not caring one bit cause the dealership is trying to get me a vehicle. I will never go to them or use them. And everybody will know about this. Look at there reviews. Horrible business!!!!!

I went to pick up a customer that I was delivering a car too, and the customer service representative named Phil At the Ridge Road Webster location was very very rude to the customer that I was picking up. In my personal opinion, as an individual who is in sales, this gentleman should be fired. I strongly recommend not going to the Webster location on Ridge Road due to this gentleman named Phil. I was also surprised to hear that they turned the phones off there so when people attempt to call, nobody will answer the phones. There were people physically going into the the Hertz location, asking why they don’t answer the phone and the gentleman Phil stated because they turned the phones off because they get too busy.

If I could give zero stars, I would. They sent me out in a car that they KNEW wasn't working appropriately. While driving at full speed on the highway, the vehicle's idle fuel saving function kicked in- stopping all fuel to the engine, stalling out the car, and nearly killing myself and my passenger. It was towed away by Hertz that evening, no replacement vehicle offered, no refund offered. This office NEVER answer their phone. For the next week and a half Hertz is sending constant messages about my car being "overdue" WHEN HERTZ IS THE ONE THAT TOWED IT AWAY! If they would have answered the phone at any point in time, maybe this could have been resolved easily. DO NOT RENT FROM THIS LOCATION.

Location was understaffed on my visit. Waited an hour with a reservation. Waited another 40 minutes for him to "bring the car around." During this time there were six customers in the store and no staff. Given a car that was filthy inside and out and smelled strongly of smoke and weed, and staff walked away after handing me the keys. I kept the car for the short term rental because that was easier than dealing with the process of trying to switch it. Will not return here and will have this location removed from my corporation's list of available vendors.