Hertz Car Rental - Rochester, Webster - Empire Blvd Hle

Webster, NY · Car rental agency

Rating
2.2/5
★★☆☆☆ 2.2
Reviews
20
Rank in Webster
#86
of 101 shops
City Percentile
12%
rating percentile
Address
Hertz Car Rental - Rochester, Webster - Empire Blvd Hle, 2111 Empire Blvd, Webster, NY 14580
Phone
(585) 787-0782
Website
www.hertz.com/us/en/location/unitedstates/newyork/webster/roce01?utm_campaign=gmb-Hertz-Car-Rental---Rochester--Webster---Empire-Blvd-Hle-&utm_medium=gmb-websitelink&utm_source=Google
Status
Closed · Opens 9 AM Sat

Hertz Car Rental - Rochester, Webster - Empire Blvd Hle is an auto shop located in Webster, NY. It is one of 101 auto shops listed in Webster. Its 2.2-star rating is slightly below the Webster city average of 4.4 stars. There are 10 photos associated with this location.

About Hertz Car Rental - Rochester, Webster - Empire Blvd Hle

Welcome to Hertz Car Rental - Rochester, Webster - Empire Blvd Hle. Select this location to begin your car rental experience, or choose from thousands of other locations, each with a variety of vehicles for you to choose from including luxury and... More

Hours

Friday8 AM–5 PM

Customer Reviews

★☆☆☆☆ 1.0 Lisa Anthony · Feb 2026

As a long-time Hertz Gold member who rents frequently for both business and personal travel, I was extremely disappointed with the condition of my vehicle and the level of service I received at the Webster location this week. I arrived at 9:15 a.m. for a 9:00 a.m. reservation and did not receive my vehicle until after 10:00 a.m. I was told the car needed to be quickly cleaned, and the representative assisting me went to the garage and did not return for over 30 minutes, until the vehicle was brought out. Before I was shown the car, I was asked to review and sign off on photos of the vehicle. When I asked whether this was a new protocol—since I have never been asked to sign off on photos prior to seeing the physical car—the representative simply responded “yes,” without further explanatio

★☆☆☆☆ 1.0 Jay Anthony · Feb 2026

These ppl have a contract or something with dealerships in webster. Mainly west herr ford in webster. And my truck has gone there numerous times. And everytime ford tries to put me in a vehicle through hurtz. They never have one. Im pissed off with these ppl not caring one bit cause the dealership is trying to get me a vehicle. I will never go to them or use them. And everybody will know about this. Look at there reviews. Horrible business!!!!!

★☆☆☆☆ 1.0 Daniel Millerd · Dec 2025

I went to pick up a customer that I was delivering a car too, and the customer service representative named Phil At the Ridge Road Webster location was very very rude to the customer that I was picking up. In my personal opinion, as an individual who is in sales, this gentleman should be fired. I strongly recommend not going to the Webster location on Ridge Road due to this gentleman named Phil. I was also surprised to hear that they turned the phones off there so when people attempt to call, nobody will answer the phones. There were people physically going into the the Hertz location, asking why they don’t answer the phone and the gentleman Phil stated because they turned the phones off because they get too busy.

★☆☆☆☆ 1.0 Morgana Ross · Dec 2025

If I could give zero stars, I would. They sent me out in a car that they KNEW wasn't working appropriately. While driving at full speed on the highway, the vehicle's idle fuel saving function kicked in- stopping all fuel to the engine, stalling out the car, and nearly killing myself and my passenger. It was towed away by Hertz that evening, no replacement vehicle offered, no refund offered. This office NEVER answer their phone. For the next week and a half Hertz is sending constant messages about my car being "overdue" WHEN HERTZ IS THE ONE THAT TOWED IT AWAY! If they would have answered the phone at any point in time, maybe this could have been resolved easily. DO NOT RENT FROM THIS LOCATION.

★☆☆☆☆ 1.0 Jim Rooker · Jun 2025

Location was understaffed on my visit. Waited an hour with a reservation. Waited another 40 minutes for him to "bring the car around." During this time there were six customers in the store and no staff. Given a car that was filthy inside and out and smelled strongly of smoke and weed, and staff walked away after handing me the keys. I kept the car for the short term rental because that was easier than dealing with the process of trying to switch it. Will not return here and will have this location removed from my corporation's list of available vendors.

Accessibility & Amenities

✓ Wheelchair Accessible Entrance ✓ Wheelchair Accessible Parking Lot

Services

Car rental agency

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This listing is informational. Contact the shop directly to verify credentials, services, and availability. Listing information is aggregated from public sources and may be out of date.