Hertz Car Rental - Scottsbluff Airport

Weekend rental during their listed business hours. We arrive to find no staff at all in the pickup area. After calling their customer service line it turns out the staff didn't intend to be there. We awkwardly got through the transaction of keys and paperwork left for us and emailed our documents over. Honestly, if this had been the service given to a less tech savvy client they would have sat waiting on staff all day. I will not be doing business with this agency again. Save yourself the headache, and use Enterprise!

My insurance company rented me a car through this company. It was super easy no hassle what so ever. I walked in and they handed me the keys to a beautiful car, all I had to do was give them my debit card and put a $300.00 deposit down. Since I had full coverage insurance on my 2024 Malibu my insurance paid for the entire car rental until my beauty got fixed, which was a couple weeks. Once my beauty was fixed I just had to drop the rental off! How easy. They had a drop box for the keys, I called the company to let them know that I was dropping the rental off and the keys in the drop box. First I took the rental and washed it inside and out. I wanted to return it even cleaner than I had received it. That’s was it. So I thought! I received my deposit back and went on with my life. Four month

Ashley is a great manager to deal with. The day before I spoke with one of the employee Marissa and was PROMISED that I will get picked up. It was close to closing but it never happened. I was stranded for 1 hour. I tried calling back but of course the office is closed. It was terrible to be left stranded while PROMISES was made. I absolutely APPRECIATE what Ashley did for me. 10 stars for her! No complains! But please train your people. Don't promise what you can't keep. Thank you.

Absolutely horrific customer service. Rented a car for three days, was given a contract for a week and assured that information would be corrected to reflect charges for only the three days when we returned the car. The contract was never updated and we were charged over $1000. Multiple attempts to reach the agent and supervisors at the location were ignored, so we filed a dispute with our bank in order to have the charges corrected. The bank referred us back to Hertz who says they can’t speak to us because we disputed the charge. We’re now stuck with a $1000+ bill that is a direct result of Hertz saying they would do something, failing to do so, and avoiding us afterwards. You’re better off walking or hitchhiking than renting here.

You are better off walking!! Absolutely the worst customer experience I have ever had. I made a reservation on September 27th to pick up a car on October 5th. I call to ask how late I am able to pick up the rental and I am informed that they don't actually have any "Hertz" cars but only their company owned vehicles, and they don't offer unlimited miles on those. With that they also informed me that I made my reservation before a recent policy change took place and the price for the rental would be higher! What a crock! I explained that's not my problem I expect the rental for the agreed upon price! The lady, who claimed to be the manager named Alyssa told me that unless I paid the extra I wouldn't have a car AND THEN HUNG UP ON ME! I called corporate, they said since this is a franchise lo