Hitz & Spahr Inc

I just moved to the area and needed to find a shop. This auto shop was very close to me so I thought I'd give them a shot. I took my car for a premium oil change and state inspection. (Note: they do not have a waiting area which is very inconvenient for their customers) Everything checked out and I went on my way. For the next couple of weeks I started to smell burning oil, but thought it was cars around me since my car had just passes state inspection and emissions. Long story short, I found out that they DID NOT put the cap back on the engine and oil was spewing out of it since my oil change. I checked the oil, and it was below the add line. I had my wife take it back, they found the oil cap and then they put 1qt of oil..1qt?! I checked the oil the next day and still BELOW the add line.

I have sent two cars through inspection at this shop. The first had no problems, just a little pricey but I'll pay for walking distance from home. The second car is where the problem came. The shop put parts on that I did not authorize. I confronted the clerk about it and his response was that "I asked for an inspection" and "I knew they were bad". He also told me that "no other customers had made a fuss about it. I let that one go and paid him. He then told me that the car failed safety inspection because the back windows do not go down and offered to fix it for $433. I checked the law books online and didn't see this requirement. I also talked to a personal friend who used to work as a mechanic in a dealership close by and he confirmed that PA inspection law says nothing about the func

Horrible work and rude owner that won't stand behind his work. I requested a factory knuckle to be installed and he got mad when I asked for proof that he installed factory instead of aftermarket. They also heated up my lifetime warranted tie rod ruining the warranty. Asked why they didn't do it the way the manufacturer recommends and the response was "because that's how we do it". Won't accept responsibility for cutting corners to make huge profits. Your life is worth far more than risking it to these undertrained " technicians".

My car was in great condition. Brought my car here for an inspection, they passed it, then when I picked it up the brakes were squealing. I brought the car back because they said they would fix the damage they did to my brakes, then charged me for labor and parts. DO NOT use this shop.

Terrible customer service they tried charging me for extra work that I specifically said I didn't want done and when brought to their attention they said I should of told the somebody else besides the font lady and that at that point it was a "he said she said" situation and there was nothing they could do. Definetly recommend looking elsewhere for vehicle maintenance