Honda Factory Parts

Having the most difficult time on refund. Two out of three parts came in damaged on shipping, Company goes through a third-party insurance company for damage. It is unclear if damage was sustained during shipping or already damaged. Mechanic did work around for fix and now we no longer need parts. Company offers coupon for replacement part but no refund. Probably out $1200. Just be aware of the fine print. Lesson learned.

They do sell authentic Honda parts at discounted prices and fairly quick shipping. But, expensive shipping made the total cost just slightly less than local dealership. I will only buy from the dealership from now on. A small piece came broken, so I asked them for a replacement part. They told me they were not sure if they could get parts individually. They said they would look into it. They kept telling me that for weeks. After realizing they were not going to do anything about it, I went to the dealership to get it. I was able to get it right away from the dealership, but had to buy the small plastic part for $190. It would have been free if I had bought it with the dealership. It ended up costing me way more money and lots of time / frustration by trying to save a few dollars.

Ordered splash guards for a pilot and got parts that were not formed correctly. Sent photos of the parts I received and of the correct parts from another supplier. The photos showed an obvious difference but they refused to acknowledge what they sent was wrong. If I were you I would avoid ordering anything from this company. They will never admit they made a mistake so you have to pay the freight both ways if you want to return the incorrect parts. When you send them photos proving they don't fit properly they say you didn't install them correctly. It's four screws in pre drilled holes, not rocket science. I'm pretty sure there are no installation methods that will magically change the form of the part. Look at the photo, does anyone believe Honda would design a part to fit with this big

The part that was sent to me was inadequately packed, which resulted in it being damaged during transit. And they do not like to follow up on the problem they created. If you dont want to waste your money and time, buy it somewhere else. Thank you Kyrsten for not helping at all!

I ordered roof bars from Honda Factory Parts for a planned road trip. Price was good and shipping was prompt. I opened the box when I got it to make sure everything was there and then put it away. When I went to put the bars on the car, I realized I had the right number of parts but I missed that I had an incorrect part (two left parts, instead of one left and one right) and I couldn't install them. I reached out to HFP and was worried I was out of luck because I was outside the refund/return window. Even though it wasn't their mistake, HFP tracked down the part I needed and rush shipped it to me in time for my trip at no extra charge. Excellent customer service. I will order from them for as long as I have a Honda.