Honda Service

I figured out what that awful smell was, no thanks to Honda El Cajon. Took me 2 minutes to do, no special tools either. Makes me wonder why their cars repairs are so expensive. It’s definitely not because of the skilled workers here. 🤮

Service adviser Moose is always attentive and takes care of everything we need. I always have my toddler with me and he even makes sure we are set up to keep him busy while our car is serviced. He should be moved up in his position. Excellent customer service.

. My advisor James is world class, if your looking for a car guy you can trust to do right by you James is your guy. He clearly an expert, he gives trustworthy recommendations and goes way out of his way to take care of you. At this point I wouldn’t think of taking my car anywhere else

Honda of El Cajon gives the best car service ever in my experience. Service advisor Moose Parwani was so attentive and never in a hurry to go to the next customer. He communicated thoroughly , explaining all the services my car needed now and those to keep an eye on for future service. Moose was so friendly and I actually enjoyed talking with him. Today on my drive home, I felt confident that my car was in good hands. Kudos to Moose!

Customer service here, at the base level, is very poor. I frequent this center and have been left waiting without guidance. Brought my car in multiple times for the same issue that they claimed not to find. I took a ride with a tech and was able to point out the issue immediately. It took 4 visits and many hours, not to mention lyft rides, to find point out the issue myself. Nothing was offered to me to compensate for my time, miles added to my car, and gas used for these 20mile test drives. Working with Moose, I waited an hour until I asked for an update to then be told I could have left since the service would take long. I made a complaint to him and it became a staring contest, no apology or explanation. Worked with Greg, wanted to push a service on my car that was $100s of dollars. Aft