Ibsen Towing

Reasonable to deal with, staff helpful & competent. Bellevue office is hidden deep in the Mercer Park Business Complex. Look for Mac Towing signs and Ibsen signs. Further back the buildings numbered with the address. I never want to be towed, but working with Ibsen / Mac Towing could have been worse.

Had a company bus break down, they were quick to the site, handled it with care, and got it to the local auto shop safely. The driver even beat my staff to there and called to let us know he had arrived before he went in, which was very courteous.

Truly, one of the most dishonest and unethical businesses I have ever come across. Beware of anything they tell you on the phone. I was told it would cost me $172.77 to release my car, and ~3 hours later, when I showed up at the shop, surprise, price went up to $400.88. When I ask why the difference, I was accused of lying about the $172.77 amount and the agent was extremely rude and confrontational. As tough as it was for me, I kept my calm and paid the fee (ransom) . I wasn't about to fall for another scam that these towing companies pull over people!

They are the most unprofessional company I have ever dealt with, not only in customer service, but they are so dishonest in there tracking of time it takes to do the job. There business hours are completely misleading, when there website says open 24/7 and are quick to tell you that there is after hour charges. I had a car stolen on a Friday night from my house and when I first contacted driver he said there are extra charges to get car back on a weekend, & almost two hours to get car back to there lot. When I went to pick it up it stated two and a half hours and they charged 3 days storage on top of tow fees, talk about victimizing the victim . I am a professional driver and I would never treat someone in this position like that. It was not in my control an outrageous price of thre

After reading all these reviews I'm not sure what to think! I'm about to have my first experience with these folks on getting my truck out tonight. So far Jacob one of the drivers has been helpful and courteous. I do agree the fee's are a bit steep for my budget but if the owner of the ampm on 8th & 116 hadn't had my vehicle towed one day after leaving it there and told him if be back soon for it I wouldn't be in this situation. But as far as Ibsen goes so far so good.