Ideal CARSTAR Arvada Auto Body

My car took a nasty hit and needed repairs. My insurance company recommended CarStar and told me they were reliable. They were close to my house so I went with them. As soon as my car was dropped off they were quick to give me a call to schedule a walk through and talk to me about it what to expect. Then they called asking when I’d like to drop it off (my car had been there 1wk already) which was weird to me but hey…it was the holiday season and maybe some staff was out. Finally go in a get everything squared away. I opted for text messaging alerts. They would notify almost every week either on Tuesday or Thursday regarding any updates on my car. They gave me an estimate of 4wks and in total it was 6wks. It was easy to get in touch with them and it was nice to get those updates every week.

I am very pleased with the work Carstar did on my Tesla. My Tesla looks brand new. Beth is great at communicating and managing expectations. They dealt with insurance so I didn’t have to waste my time. Overall great experience

Everyone was super friendly and made my car look brand new after it was involved in a hit and run. Communication was great and they even went the extra step and detailed my car!

Most disappointing experience and customer service I’ve ever had. Went in for a simple door dent repair in an F150 truck. First they did a horrible splotchy paint job and then replaced the truck with a knock off non-powered mirror. Took zero accountability and had to drive in a second time. Third fix they “ordered the wrong parts” and “forgot” to fix the door paint. Currently they have had my truck for 2 weeks, no updates. In total, they have had our main family vehicle for four weeks and has still not fix the issue they were paid in full for. Zero accountability, zero communication, and every time we call we are on hold for at least 15 to 30 minutes. In my life, I have never been so disappointed with a horrible customer service and awful mechanics…..absolute crooks! Will provide no refund

Someone backed slowly into my car and left some dents. I'm very happy with the body work CarStar has done. They replaced 2 panels and the bumper and seemlessly blended everything with the door and the rest of the car. My car looks like nothing ever happened. Thank you for the great work!