Impact Fleet Service

Sat there for 3 hours for 1 tire to be patched. Inspected the whole vehicle when not asked to do so while on a time crunch, Only needed a tire patch, continued to try an charge $800 for 2 tires .. not even a set … had them put my spare on and left. Complete time wasted , an no effort to care for customers time.

I stopped here on a road trip from Northern Michigan to Florida because I had concerns that I was having some front end trouble on my truck. We heard a humming noise and didnt want to go any further so we called them. We were 1 mile from there shop and explained our situation. Knowing we wanted to get back on the road they had a mechanic look at our vehicle to diagnose the issue right away. We walked our dogs outside and brought them in the shop while we waited. The solution was simple, our new tires were a little bigger and rubbing on the wheel well that was flapping a little at high speeds. Without any charge they sent us on our way. Thanks guys!

Have had 2/5 of our trucks here and plan to bring the rest! Lost recently I had a full brake replacement on my ford dump tuck. Turned out great; with helpful and friendly staff. Thank you!

They do good work, but the service aspect has dropped significantly over the last few years. Not a real sense of urgency, you must keep on them for answers, etc. If you're not commercial or need timely repairs, then they would be great.

I wish I could give more than 5 stars! I was passing through town heading home for Christmas. My Sprinter van broke down. I called every Mercedes dealer in the area, explained the situation and their attitude was, "sucks to be you". No one would even get me an appointment until mid January. I called Impact and they squeezed me in immediately, overnighted a new driveshaft and had me going at 9am the next day. Final bill was even $600 less than original estimate. Call these guys! They will treat you right. Now Rudolph and Impact are saving Christmas.