Jack's Car Wash

I feel ripped off! I paid 27usd for their best exterior wash which included cleaning the wheels! My car came out dirty and there was no undercarriage wash! There is a place in mountain view called Kaady car washes that does a much better job for 15usd.

I've been a member here for almost a year. In the beginning, they cleaned my car really well, so I recommended them to four friends, and we all drive to this car wash from San Francisco. However, they're not taking care of our cars anymore. Even though I pay for the top-of-the-line full membership every month, my car mats are still dirty. They charge an extra $20 to wash, and I've never received or had any car air freshener applied to my car. I think my four friends and I will be looking for another car wash.

This was my first time trying this car wash. Signing up was easy—they gave me a free first wash just for registering my phone number, which was a nice perk. The staff were polite and helpful, and I appreciated that they reminded me about removing my antenna. They also scan your license plate for membership, which makes entry quick. The wash itself was fast (maybe 5–10 minutes) and even included an undercarriage rinse, which is something I can’t really do at home. Tires came out looking shiny on the visible side, and the roof was cleaned even though my truck is tall. The downsides: for the price (normally around $25–28), I expected a more thorough clean. The truck was shinier, sure, but bird droppings and small orange stains were still left on the paint, which I easily wiped off at home in

1. You can arrive at the car wash at any time and find that it's closed. There's no explanation or notice anywhere, they're simply closed. There are no employees or security guards to explain the logic of why the car wash is closed when I desperately need to wash my car. It's important to note that this happens during their stated business hours according to Google Maps, in the middle of the workday. This isn't a one-off occurrence, it's happened four times in the last two months. You pay for a subscription, but you can only wash your car when they feel like it and if they happen to be open. I strongly advise against using this service. It's important to clarify that all these times I was there on a regular workday. These weren't holidays. Moreover, on the days when I was lucky enough to

Their "AI helper" told me they were open, so I drove 45 minutes round trip for a car wash. They were closed. I prepaid for the car wash and they refused (on the phone, the next day) to refund me. Edit: I reached out a couple times before the owner's reply to this post; I left my name and number with a clerk and with the owner. If someone would really like to speak with me, they know how.