Jackson Group Peterbilt - Portland, Oregon (Basin)

DO NOT GO HERE, I own a auto repair shop and I know what’s right and what isn’t, this place lied about my bill, dropped off and agreed on 200$, never was communicated id spend close to 2000$ when picking up my vehicle and none of that is even repairs, all unauthorized diagnostic that wasn’t communicated. If someone would have called and asked if I wanted to spend 10+ hours of labor I would’ve been okay, but the fact they just did all this work without asking upset me. I called originally and said 200 is how much I’m willing to spend, if it becomes anymore than that please talk to me. NOPE, they just said we did all these things, it’s 2000$ now, save your money and go some where else

Went here on Friday, 5/31/24, because my Engine Derate light kept coming on. After waiting for almost 3 hours, they pulled my truck in. After looking at my truck for 15 minutes, I was told it had a frayed wire harness and that it would take an hour or less to repair. 2 hours later I was told that everything was fixed and that I owed $1,100.00!!! ! I asked them what was the root of my problem and I was told it was the wire. I got in my truck and started heading towards Washington to deliver my load. Suddenly, the engine derate came back on so I had to turn around and head back to Portland. They have another location less than a mile away so I took it there and I was told that they would look at it on Friday night or Saturday morning. I went there on Saturday morning and I was told they did

Great service department!! Mike went above and beyond to get me rolling again. The techs did a great job. Definitely recommend if you need repairs done.

Had an unexpected breakdown with our Motor Home around the Thanksgiving Holiday. DSU was timely in getting us in for repairs and we had our rig back as good as new within 3 days. Good work at a fair price. Also, it was nice to see the staff wearing 'booties' when going into the motorhome, (considering it is carpeted). Thank you for the timely, courteous service DSU!

These guys are the BEST! We had some engine problems while passing through Portland recently. The service team ran diagnostics and immediately identified the problem. We were on the road again I short order. We were in a somewhat desperate situation and an unscrupulous shop could have really taken advantage - but not DSU. Instead, they charged us a very reasonable price for the quick and flawless repairs. The truck ran perfectly and easily made the entire trip without another problem. We owe a huge THANK YOU to the service team at DSU. If I could give them 100 stars rather than just 5, I would. Highly recommend DSU.