J.C. Lewis Ford Service

They have added an AI (artificial intelligence) person to answer service calls. It routinely sends a person to the wrong person, fails to send the person, fails to do the requested action, such as change a service date, or just disconnects or leaves you in limbo. I tested this by performing over 20 calls from various numbers, so as for them not to be able to track. 80% were failures in one way or another. If you do reach an actual person, even they are aware of the problems, and then know they need to listen to a person complain longer than if a real person had to answer the phone. This attention to detail seems to be missing from managements minds. This will cost them in labor and loss of business in the long run. I’ve run enough major companies to know this was and is a mistake by th

Performed work done after explicitly stating I did not want it done. Charged $1k for work I did not authorize. Also they never answer, you have to go there in person to discuss your vehicle being held hostage there for weeks. I’d rather drive to Augusta, Baxley or SC then ever use them again. Really disappointed in them.

Brought my 1991 F-350 to the Pooler location, only to be told they couldn’t work on it because of the age. They sent me to the Abercorn location, saying they could handle it. So I haul it over there, leave it with them, and wait. After a good while with no word, I call—and that’s when they hit me with, “Sorry, we can’t work on it either.” Y’all… it’s a 7.3L diesel. The Power Stroke. One of the most legendary and reliable engines Ford ever made. Every real truck owner knows it’s the dream engine. And yet, not a single person there could touch it? I’m not trying to be rude, but if your techs can’t work on the most iconic diesel Ford ever made, maybe you’re not running a real mechanic shop—just a parts-swapping center with uniforms. If you can’t work on the classics, at least be honest up f

Gave me a free oil change for being an autism therapist. Did an awesome job. Thank you so much 🩷

I’m extremely disappointed with the service at J.C. Lewis Ford. I brought my $80,000 Ford F-150 in because it has a rough idle between 650 and 700 RPMs, and the service advisors dismissed it, saying, “That’s just how the engine is.” They looked at me like I was crazy and didn’t offer any real solutions. It’s a shame that I get far better treatment from foreign car companies. My daughter has a Mini Coupe, and the service she gets is superior. Meanwhile, I can’t even get halfway decent service from an American-made Ford dealer. This is exactly what’s going wrong with businesses in this country. If Ford wants loyal customers, they need to step up and take care of them instead of brushing them off.