Jennings Transmission Company Inc.

Initially, I was thrilled with the customer service I received from my sales rep, Gary. However, when I picked up the truck, I noticed new scratches on the fender. Despite presenting photos that didn’t show the damage before, they refused to take responsibility. Their only solution, in their “kindness,” was for a “body guy” who works there to polish the scratches out. When I expressed my discomfort in trusting their body guy, who works at a transmission shop, they stopped responding to my emails. Today, I checked under the truck and discovered that It was still leaking oil after they “fixed” the issue. This is the service you get after paying $5,500. Thanks, guys!

Enough words cannot express how great this shop is! They go above and beyond! From communication down to the work they provide is amazing! They honored our warranty on the transmission and also found and fixed other issues I believe my local mechanic would have never discovered. If we did not live an hour away this shop would be my go-to for all mechanical needs. They deserve more than a five-star rating! Thank you so much Noah and to all the other mechanics and staff that assisted with all of my son's truck needs! The most honest shop I have ever encountered!

First impressions are worth alot and this is one shop you can tell has it going on. I towed a customers vehicle here and was greeted promptly and professionally, which is rare these days. This place is extremely busy, and the fact that I brought a vehicle here from over an hour away speaks volumes about their reputation.

2016 Suburban SLT I lost a GM transmission twice. First one at 90K and the second one (new not a rebuild GM) at 100k. Jennings put in a new transmission with a Bosh heavy duty torque converter- re piped the transmission cooler and replaced a bad motor mount. I’ve waited 10,000Miles to write this to see how it ran. I’ve just returned from the Smokey Mountains. Banner Elk is above 4,500 feet. Trans never ran over 151 degrees. In years past the old GM Trans ran at 200. When pulling my 22’ Tidewater Carolina Bay I run 131 degrees. Not only was Jennings $3000 under the GM price they delivered a superior product!!!!!

DO NOT DO BUSINESS HERE. Had my transmission rebuilt by these guys just for it to fail not even 1k miles in. Was past the warranty period as they dont do mileage warranties. Jokes on me I guess. Found out they overfilled my transmission by about 5 quarts. EVERY single bolt... was barely hand tight. Leaking gasket, leaking speedometer sensor, and full failure. Tried talking with Nick and they wouldn't honor a single thing, wouldnt even drop the pan and take a look at it for me without charging diag fees. I say it again.. TAKE YOUR BUSINESS ELSEWHERE.