J&M Towing

The bad towing in this country "Keep your professional-sounding template; we both know the truth. You didn't provide a 'service'—you ran a legal extortion scheme. Only a business with zero integrity would charge $400 for storage during a state-of-emergency snowstorm when the roads were closed by law. But the real 'highlight' of your greed? Refusing to release my car over a $20 difference after I handed you $640 in cash! You knew I was stuck because of a police impound, and you acted like vultures. You didn't win that $20; you lost your reputation. I’m posting my $661 invoice for a Corolla here so everyone can see that J&M Towing doesn't just tow cars—they rob people in their toughest moments. Shame on you."

If I can give this place zero stars I would…The pricing for a stay that didn’t even last 24 hours is absolutely unreasonable. On top of that, the staff was incredibly rude—one of the female employees even hung up on me when I simply asked a question. Professionalism is essential in any establishment, especially those dealing with the public. If your staff members are this unhappy in their roles, perhaps customer service isn’t the right fit for them. I strongly suggest hiring individuals who are not only capable but also genuinely invested in providing respectful and professional service.

I went today to take out my car and I received terrible attention, the person is rude and arrogant, first I parked and refueled his cranes and then he attended me even with the cold weather. Terrible service

I don’t ever leave reviews…but being charged over 170% is unreal. With experience with nj state pd impounding same car for around the same distance and being kept for even shorter timeframe at lot— can’t even fathom how the J&M charges over 170% than another towing company — and the other company’s rep isn’t all that great and they charged less than $250. Find it unbelievable the cost was over $420 — for a tow less than 10 miles and kept less than 24hrs. I understand you guys are business.. but there’s no need to have that price point at that ridiculous markup..

Kevin helped me get off the side of the road with a dead Tesla - although he wasn’t trained on how to handle the car, he had helped me with his expertise by learning alongside with me and not abandoning me in the process. Kevin went the extra step and towed the vehicle in the safest manner possible with minimal dragging of the car onto the bed and stayed alongside with me until the car was able to turn back on Although I believe the pricing was unjust, they were fast and efficient. And at 3am when all those towing companies in the area refused to answer OR help, they save my day.