Ken's Alignment Auto Service Center

Brought my car in for an alignment yesterday..they stated my inner tie rod was bad and wanted to charge me a lot more than just an alignment. So I brought it to my husband who is a mechanic, along with his coworker who is a life long mechanic. Both discovered nothing was wrong. So. Either they had some kind of confusion or they tried to scam me. Either way. You have forever lost my business. Dishonor and Dishonesty never get you far.

I was in town for a week and needed my car's 150K checkup. Ken's was able to book me that week and take care of everything (except replacing my seat heater rocker switch, but he was able to diagnose that enough that I could book it at my next destination). They did a great job and even pumped my tires to the level I requested. Minus a star bc the actual $ was off by 27% from the booking estimate. I didn't expect it to be that far off.

Went in for an alignment on my '99 Miata a few months ago, got told a bushing was bad and they couldn't align the car. Took the car home and replaced most of the suspension components and all the old stuff was fine. Then went back to align the car again. Called ahead of time and made an appointment and asked the price for aligning all 4 wheels. Got told a different price the day of, then got another even higher price after it was done. All said and done I paid 3x what I was originally quoted. To make matters worse I gave them custom alignment numbers and was told nothing when they couldn't reach said specs and others were the opposite of what I asked for. Went back to the shop to get the car realigned. The entire time the car was being realigned the staff seemed to not take me very serious

I debated making a review or not but I think people should be aware. I initially called and asked if they did free estimates (they said they did and I made an appointment). I show up for my appointment and told the guy that we thought it was a wheel bearing and that’s why the ABS light and Service Stabilitrak light was on. I was under the impression that they were going to take a look at it and see which wheel bearing it was and tell me how much it was to fix. Well he comes back in and it is indeed my front right wheel bearing and they say it’s going to be almost $600 to fix and handed me a bill for $100. I was so confused because I thought it was a free estimate but I didn’t want to cause a problem so I paid that and left and called my husband. He called them and asked why we were charged

Good, friendly service, parking was a little crowded and chaotic, but they have an estimate and advice with no charge. Got my car in earlier than the appointment time since I was able to leave it there earlier in the morning. Definitely will be taking other vehicles there based on service so far.