Kerry Toyota Parts Department

Aaron and Jonathan in the parts department were a huge help today with my 4Runner and figuring out what hardware was needed for my seats.

I want to love this service department, but my last service was on a Saturday. Apparently I needed new filters, but never got a call about them. Then, when picking up, I didn't speak to the service advisor, I just paid at the check out desk. No one to review my service with me. Suggestion: don't schedule on a weekend if you can help it. Much better customer service on weekdays.

Beginning with Greg Siegmundt, he is professional through and through. Friendly, knowledgeable and reliable! Ethan was my service technician. Again, Ethan proved his professionalism, knowledge and capabilities. He went beyond my expectations. I could not be more pleased, (if my father had done the work himself) FYI, he is a retired mechanic! Prices are great and the entire service department is well organized, clean with complete transparency. Which I appreciate immensely. I recommend this service department to everyone. Thank you!

I was throughly pleased by the efficiency and professionalism shown by your associates. I wanted to share a special thanks for your shuttle drivers Jarvis & Josh they were so kind and quick to respond to my need. Deborah was great to work with. She made this whole process so easy. Kudos to one and all.

I normally rate visits with 5 stars but will have to say that this past visit was a 3 star due to the wait time. I can’t recall ever having to wait almost 2 hrs to have the 5K mile maintenance w/o oil change service. The place was crowded so I wasn’t comfortable. Not sure if there was overbooking or what. The service people are always nice but “I’m sorry for the long wait” would have been nice . . . nothing was said. Thank you.