Koons Kia of Owings Mills Service Center

I do not have experience with the service department, but I did buy a Used Kia Sportage here recently. I worked with Andrew Jung, we first communicated via text message then I came in to check out the car. Andrew was great. He was not pushy and he did not try to oversell. He focused on informing me about the car, and its features. I asked a lot of questions and he was able to answer or find the answers for me. I would definitely buy from Andrew again or refer him if someone was looking for a Kia. Walter the finance/warranty guy was also nice to work with as well, I asked a lot of questions and he was a very patient man! Overall, I had a really good experience there.

Unfortunately, I had to provide 1 star. 1/26/26 - dropped car off for service 2/10/26 - still no car DESPITE the service manager telling me the car would be ready by 2/10/26 at the latest. No communication from service center AT ALL. Kept having to call to request updates. Was told a part was being ordered the week of 2/2/26 and car would be ready by 2/5/26. Went into service center 2/6/26 to talk to service manager who promised 2/10/26 completion date. 2/10/26 service manager looked dead in my eyes and told me the same part that was ordered 2/2/26 needed to be ordered and the car won't be ready for several days. Then proceeded to tell me that 16+ days for a car to be serviced is normal and not long as he has been in the industry over 20 years. I have had cars over 20 years and never i

**AVOID THIS SERVICE DEPARTMENT – Consistent Decline and Subpar Service** **Summary of a very poor experience:** I recently gave this service department another chance and was again very disappointed. The service quality has deteriorated significantly and the issues are widespread. * **High Management Turnover:** Constant changes in leadership, including bringing back old managers, have failed to improve the service. * **Rude Phone Support:** Support staff are dismissive and unhelpful. * **The Only Positive:** The one bright spot is Service Advisor Samantha H., who provides excellent service despite the department's issues. * **Subpar Work:** Any previous attempts at improvement have been abandoned, and the quality of work is now unacceptable. * **New Ownership, No Improvement:** My hop

I wouldn’t recommend Koons Kia Of Ownings Mills service department. I took my car in for a check engine light came that on. I was told it takes 24-48 hours to get a diagnostic test done. I dropped my car off on Thursday afternoon at 1 pm to my service advisor Timothy Holt. I called Saturday to get a status update on my car. I was told by my service advisor Timothy Holt that my car hasn’t been serviced yet. My service advisor Timothy Holt told me If I need to my car for the weekend I could come and pick it up. Which I told him I would be in my way to come and pick up my car. Timothy Holt then told me that I could make another appointment for my car to be serviced on the following Wednesday. When I got there I asked my service advisor Timothy Holt why wasn’t I informed on what was going

The kindness, expertise, and professionalism I received from customer service (Samantha H.) was very heart warming. The issue with my car took about 3 weeks and a few visits to the shop. Throughout the whole process, I never once had to worry because Samantha kept me informed. She truly treated me like a human being instead of just another customer. She is definitely an asset to the company. I am forever grateful. Sincerely, thank you for everything! Theresa Taylor