Lake Anne Service Center

Shawn is a mechanic I can count on. I've been going to this service center for a few years now but the first time I went for an oil change, he was very helpful and looked at the rest of my car free of charge. He treats customers more like friends rather than just a source of income.

Car battery died while getting gas here and I decided to just get it replaced while I was there (I was wary of the bad reviews though). Service was fast and battery installation + labor was quoted $170 and the actual price I paid was $216 so that was frustrating. I also happened to be due for inspection this month and they “inspected” my car without me asking for the service. When I picked up my car they said there was something wrong with the left rear wheel cylinder and that I was lucky they didn’t scrape off my sticker. They didn’t charge me or give me a rejection slip but I would have been very upset if they actually took off my sticker. I ended up getting inspected at a different place later that week and passed, they were probably trying to scam me

I would give this SHELL service center a -10 for the mechanic shop that is a HIGHWAY RUBBERY station. My sister took her car for small repair of a few wires and he charged her over $700. His excuse was that mouse had chewed the wire shields and when he opened the hood it ran so he had to cancel his 3 other appointments. He also had paid $5000 for mouse traps. Therefore, she had to pay for the consequences. SHAME, SHAME, SHAME. He was very rude, unprofessional and very aggressive when I approached to resolve the matter with reasonable charge and not PRICE GOUGING” of my poor handicap sister. NO was his answer and “Take me to court” SHAME. Then he started laughing his head off, thinking this was a joke to him. We took her car to two other shops and they were astounded to see this price goug

I have been taking my cars here for years. Bobby and Shawn care for them as though they were their own. I am glad to see that business has picked up, and I had a chance to meet Andrew on my most recent visit. I was able to bring my car in without an appointment in the afternoon and they had my oil change and a few minor things done within an hour. I think Andrew and the mechanics he brought with him will be very good.

Bobby is an amazing mechanic who will not scam you. I have been going to this shop well over 8 years and I can say his team is well equipped and trusted. I would recommend coming to this center if you need any sort of repairs or even a U-Haul truck.