Sunrise at Reston Town Center

The staff, at all levels, at Sunrise at Reston Town Center have been wonderful to work with and provide amazing care for my mom. They are compassionate, positive, and supportive for my mom - every single person from health aides, dining room attendants, housekeeping, concierge desk, staff in different management roles. They know her likes and dislikes; the care & support she needs; that she likes manicures and getting her hair done, going to religious services, musical performances, outings, and ensures she is at these events. This is a very clean, positive and responsive community. I feel very informed with the care my mom receives with phone calls, prompt email replies, text messages check ins. The longevity of SO many staff in different roles speaks volumes for the dedication and compas

We have found the staff to be helpful, friendly and attentive. Mom has settled in and likes the surroundings and the people. There many activities for her and the family. Monthly brunch is very nice and Daniel does a wonderful job. We can and have given good a positive rating to friends. Thank you.

EDIT: My mom was in Sunrise for 2 months. Her start there was rough, but after I advocated for my mom and Kanetha, the director, gave me a listening ear, things started to change. Kanetha is a kind empathetic soul. Thanks to her our experience changed for the better. My mom still encountered some challenges with the staff, however, she did become attached to some caregivers who brought laughter and kindness to her days. She has now moved on to a new facility and tells me that she misses some of the staff at Sunrise. If I could give Sunrise 0 stars, I would. Do NOT send your loved ones here please. Save yourself a lot of heartache, stress and guilt. My mother was placed here due to a fall. After rehab she needed a program to help her heal…I was told they had a “Road Home” program here.

My family is great hesitation placed our mother into this facility at the beginning of 2024. Before she entered, she could walk was in good health could use the bathroom on her own and within less than 12 months this facility turned her into a wheelchair bound person. There are so many things wrong with this facility. There are too many to share. The leadership does nothing even when they’re confronted with specific issues with staff members. Staff are Physically and emotionally abusive with tenants. Many of the services that they claim to have in their brochures are simply not true. My strong advice is to stay away from this facility. Our experience was terrible and our mother will be moving out shortly.

It was just good fortune that, after a broken thermostat made it impossible for my 90-year-old mom with severe short-term memory loss to stay in her home, I was fortunate to find that Sunrise-RTC has respite rooms (temporary stay rooms) and set up a visit. I knew that my mom did not want to live in an AL or any kind of care community/facility, and I was concerned about how this would play out (I wanted to use this opportunity to transition her into a permanent resident). Kell spent almost 2 hours with me, explaining the process, what to expect, tour the rooms, and listening to my concerns. She and her colleague, Asia, were so kind and reassuring. Surprisingly, my mom took to the community fairly quickly. She likes how bright all the spaces are; the warm and engaging staff; and, though she