Leith Volkswagen of Raleigh Service Department

They were absolutely terrible service. Was super overpriced and they tried upselling me on something that did not need to be completed and made a big deal about it. Was also there for nearly 3 hours waiting on my vehicle which shouldn’t have taken more than an hour. For reference, I have a 2022 Taos that required new brake pads (on the rear) as mine were very low and they tried upselling me to purchase brand new rotators with the brake pads. I had only 24,000 miles on the vehicle. After speaking with someone I know who works in the auto industry, it was not necessary at all for the rotators to be replaced. The service advisor made it seem like I was not knowledgeable in the industry and honestly if I did not have a contact in the industry I doubt that I would’ve been taken seriously. Even

I had an appointment this afternoon, and the experience was extremely disappointing. The male staff member who was wearing a floral shirt was rude and arrogant from the very beginning. After he saw that I am Asian, his attitude became even more disrespectful. Even though I clearly understood what he said and had already explained my request in English, he still refused to communicate with me in English. Instead, he stayed silent and only used a translation app to type messages to me. The entire experience felt discriminatory, unprofessional, and humiliating. I came here for a service, not to be treated with arrogance and disrespect. I hope management takes this issue seriously, because no customer should be treated this way.

This dealership is terrible! Kept my vehicle a week. This dealership doesn't offer loaner vehicles no courtesy car wash! No topping off fluids! Now my vehicle making sounds I never heard before. The only thing that this dealership does absolutely well is take a payment. ☹️

I live in Wilmington, NC, and Lieth Volkswagon of Raleigh Service Department is the only Service Center I will let work on my Volkswagon. The reason is because of Adam, the service manager. He has always provided outstanding customer service. He is highly knowledgeable about all things Volkswagon. He has taken the time to go over and beyond to help out with the issues I have had with the Desiel Passat. If you have a Volkswagon this is where you should go for service.

I really enjoy the flexibility of this place! I’ve had several services done here and the team is also informative, quick and very nice! The service lobby has standard amenities, but overall it’s comfortable and welcoming! The service technicians provide a great detailed view of how your car is doing and recommendations when necessary!