Lexus of Bridgewater Parts Center

Don't bring your car to this dealership, they are overburdened . I called ahead of time to get an appointment and upon showing up was brought to a waiting area, then 10 minutes later brought to an empty desk for another 10. Finally a man showed up , and without a handshake or a hello told me that he couldn't believe that the receptionist made the appointment on such a busy day. Then he tried to tell me that the feature that I was trying to make work wasn't installed on this model... Upon talking to the tech he found out that it "might be" and that I'd need to pay $200 to find out if it was even possible that my car had this feature +more to fix it. I thought Lexus was trying to be Luxury. They don't even know the features of their own cars here.

2 hr wait time is really long for a oil change…bridgewater over charges more than all other lexus dealers for parts…During my 2 hr wait I called several other lexus dealers in ny and nj and part prices were a lot higher at Bridgewater Lexus.

Joel is a great advisor who is thorough and polite. My wait is always a minimum and he is reasonable.