Liberty Mazda Service Center

We had such a pleasant experience at this Mazda Service Center. Our check engine light came on as we were passing by, and Craig kindly took our call and was able to diagnose the issue. He gave us peace of mind to continue our trip. We’re very appreciative!

Big thank you to Craig and Mazda team. We were passing through Hartford after a big storm and ran into some car issues. Craig quickly helped us get back on the road.

I don't frequently leave negative reviews so needless to say I'm fairly irate with my current experience. Previously I enjoyed the attention and service provided, but I've now been trying to get a call back from my service rep for TWO WEEKS. I've left at least 5 messages to no avail. I'm not interested in excuses. I have received 2 text messages after a week, but then another abrupt lack of communication in the middle of starting the discussion regarding my needs for my CX-90. This lack of client consideration is infuriating.

My mazda cx-30 wouldn’t start and I was stuck at a hiking trail in middlesex. I called and the staff was very unhelpful. I was looking for help, but all he told me was “our service department is closed today…. I don’t know what to do. (It’s not my job)….get your car tolled” I then called again asking specifically, if I cannot push the button to start the car, what can I do? The customer service transferred me to Sales, which didn’t answer my call after several minutes of wait. So my whole experience was horrible and do mot not feel helped or supported. Eventually I solved my problem because of lucky help from stranger to jump start my car — why was this not a suggestion from the staff? The staff that answered my call was inexperienced. It was apparent that all he cares about is protect him

I bought my car from this dealership in 2016 and have been bringing it in regularly for service since then. Every service advisor I have worked with over the past 7 years has been extremely pleasant, never pushy, and offer detailed explanations if they recommend further service or if they think those items can wait. In my personal experience, it is rare to find these positive qualities so consistently, if at all, in a service department so am grateful to have found them!!