Lighthouse Automotive Inc.

I was driving from my daughter's home in KDH on my way back to Winston-Salem when my low tire pressure light came on driving across the bridge. I google mapped and found Lighthouse Automotive and drove there to ask if someone would check my tires. The two people at the counter said absolutely they could and one of them started to get up, but a gentleman came from the office area and said he would take care of it. My tires were checked and all was well. I offered to pay for this person's time and effort but he shook his head and wished me a safe drive and happy holidays. This sort of friendly customer service is very much appreciated. I was clearly from out of town and leaving which meant that I would not be a regular customer. However, I intend to advertise that Lighthouse Automotiv

We’ve been taking our cars to Lighthouse for several years now. Primarily for state inspections and small needs. Each time we contact them they are are incredibly friendly, welcoming and easy to work with. Luckily, we’ve never had an issue getting a date for any services within the timeframe we needed. Further, meeting everyone in person when we take our cars in, they are just as nice as they were on the phone and never pressure for anything additional. They share what they know, anything they might find, but never push that is so refreshing.

They were not transparent about their mistake of not ordering the parts. The idea that I had an early morning appointment(4th) and not to receive a answer on the problem until late in the day is unfortunate. That meant the car would not be ready that day(replace 2 radiator hoses about a 40min job) Then not to order the hoses and if I had not called to ask..... I told them to give me my car back. So they charged me $175.00 for about 20 mins of looking and 2 pictures that did not even show the so called problem! No apology but they were very dismissive of me, I guess that for not being a local even thought I have been down here for 65 years! I have been monitoring the so called problem and it doesn't even seem to be that bad. So the question is did the work need to be done or maybe a just a

I hope this message finds you well. I recently had an issue with my vehicle's air conditioning system. I brought it in on a Saturday for diagnosis, and it was determined that there was a hole in the hose. The part was ordered and installed on Monday morning, and I am pleased to say that the work was completed in a timely manner. However, upon receiving the bill, I was taken back by the charges. I was billed $666 for labor and $713 for the part. Considering the hose was not expedited and could have been purchased for under a hundred dollars if I had picked it up myself, this seems quite excessive. While I understand that there are overheads and service charges, the final amount was rather shocking. I wanted to share this feedback with you directly instead of posting a negative review onl

Great place. Awesome staff. Bring all my vehicles here new and old. Honest and informative and we trust them to do the right thing.