Lilac Car Wash

I paid $300 for full details at this facility. Platinum wash, remove smoke smell and vehicle shampoo. I arrived at 10 am and I was told my vehicle would be ready at 2 pm. Around 1:30 p.m., I received a call stating my vehicle was ready for pick up. Upon my arrival, after checking the vehicle, the rear interior was not detailed, vacuumed, or shampoo. Why was i paying so much for the full vehicle not to be detailed. I tried to talk with management for 45 minutes to have them fix the situation. When the woman manager started to fuss and yell at me, I loudly asked her to fix the situation since I had to go to work. She proceeded to ignore me and walk away. She spoke to my father in a calm tone, and I asked why you did not speak to me in that manner. She said that she only respects men and not.

Terrible! Just terrible. Slow! Short staffed, and inexperienced. My car sat, wet, for maybe 10-15 mins. So now I have dried water spots, that they did not get out. The side of the car was still dusty. Windows are spotted up too. Then they had the nerve to forget the air fresher. Terrible! Never again.

They do not clean cars well. We got a $300 detail done. The seats were not cleaned well, and there were still stuff that was easily vacuum in the center console. The floorboard areas weren’t cleaned and when we asked for these issues to be fixed, the owner asked us to help her clean the car. She also blamed the seats being dirty on an employee doing it saying she didn’t do it. The employee did and it doesn’t look that good because they have a new scrubber for beige seats. They also used a hand scrubber na scratched the paint on the car. They don’t even remove the seats to clean the car. On top of all of that they dropped the car remote in water! This place is ridiculously unprofessional.

$40 for diamond wash and car interior was lot vacuumed. Or was it cleaned. Didn’t even bother complaining. Do not bring your car here. This looks like a $7 gas station wash. I’m gonna have to vacuum car myself when I get home. And wipe dashboard.

I’ve been coming to this car wash for years. They have great customer service and does an awesome job on my cars.