Long Island Auto Repair

Repair in Baldwin is one of the most welcoming and honest shops I’ve been to. This was my second visit and I really appreciate that I’m acknowledged right away when I walk in. The front desk staff is very pleasant and the waiting area is clean and inviting, with complimentary snacks and beverages. I came in for an oil change and asked them to check my front brakes—after a reasonable wait they let me know the brakes did need to be replaced along with the rotors. What I appreciated most was the transparency: the woman walked me into the back and showed me exactly what was going on, including pointing out that I would need new tires soon. As a woman, that honesty and willingness to show me everything made me feel confident and informed. Pricing was fair for full synthetic + front brakes/rot

I’ve supported this shop for years, but my last experience was the final straw. I asked for a simple oil change, and they never asked what type of oil I wanted. They charged me over $80 claiming it was full synthetic, yet put a sticker in my car telling me to come back in 3,000 miles. Full synthetic lasts 7,000–10,000 miles. Either they didn’t use it, or they charged me for something I didn’t get. I also paid for a passenger-side brake caliper replacement, and less than 10 minutes after leaving, my car rolled backward while in PARK. I caught it just in time before it hit another car. When I brought it right back, the mechanic took zero responsibility and told me he’s “not a transmission guy” and to call the police instead of fixing an issue that started the moment they worked on my car.

Long Island Auto Repair is one of the best places to bring your vehicle hands down. I have been bringing my cars to JP and the guys for the past 5 years. These guys are extremely trustworthy. They go above and beyond each and every time I visit them. The service is excellent and the pricing is always unbeatable. By far the best shop on the island. I wouldn’t bring my car to any place else. They most definitely have my stamp of approval.

Dropped a car off at eleven with a all in one EBC brake kit from autozone that is known to fit my car..5 star reviews. Shop told me it would be ready by noon. I call them at 12:30 and they tell me the brake pads dont fit from the all in one kit. I've never had this issue before with EBC brake kits specifically designed for a car. Researched it online, and lo and behold....the kit is correct. Guess who has to pay for them taking my car apart and wasting my time?

Went to get oil change it was fast , not a long wait but location is very hidden … customer service was good , price was average, they accept walkin if not busy day