Lords Collision Experts Inc/Security Auto Body

Their work on the van that I had in the shop was awesome. It looked better than when I brought it in (they cleaned up some trim & touched up a few areas for a good price) 4 versus 5 since I kept being told that it would be ready only to be that it wojod take longer. When insurance is fully covering everything, this isn't a big deal. However, if you are paying out of pocket including for a rental, this is not ideal

I had minor collision damage to my left front drivers side bumper,it took 30- days from the time I dropped my car off,every time I checked with them,they kept telling me," today your car will be ready." This went on for an additional week. When I got irrate about it, I asked to see my car,the mechanic had my front still dismantled, 27 days after I dropped my car off,when I finally retrieved my car, the under protection under the left,front wheel hull is missing, and my cars alignment is completely off sitting higher on one side than the other, I don't even want them to fix their damage, I'm taking my car to the Mercedes Benz shop, it might be more,but at least it'll be fixed right. They have no regard for you as a customer once they have your car in their possession, they tell you anyt

The work took way too long, and the shop communicated very poorly with the progress. And I had to pick my car up pending a parts replacement due to parts delay. Upon inspection of my car the air vent behind the bumper was poorly aligned and there was a long scratch along my passenger side that wasn't there when i dropped it off. So i picked my car up with a non-functioning part, misaligned, bumper air vent, and a brand new scratch along the side that WASN'T being worked on.

Dropped car off on October 4th and picked up 3 weeks later. Not one time did they call me to tell me that my car was ready, never gave me an estimate of when my car would be ready …although I called them about 5 times throughout the 3 weeks, even called them while on vacation. When I picked up my car, my out of pocket of $373.31 as in addition to the $1000 deductible. Upon calling my insurance company they stated that I was only supposed to pay deductible and they would take it from there, thank goodness they will reimburse me but I wouldn’t do business with this company again. Front desk girl is nice but seems to be completely clueless. My car looks good I will add but no communication whatsoever.

On June 2nd, my car was hit my another vehicle causing very minor damage. I selected Lord's Collision Experts from the recommended list sent to me by my insurance company Allstate. I scheduled an appointment to bring my car in to get an estimate on June 6th. On the 6th, Missy looked at the car said that it shouldn't take no more than week, since it was a minor damage. I brought my car in on the scheduled day of June 19th to leave with them for the repair work. After coming back in town, I called them on June 28th to whether my car was ready. I was told no car was still being worked on, and it would be ready the following week of July 3rd. So, I called on July 7th, I was told it was being painted and would take 2-days and should be ready the week of July 10th. I called July 13th I was told