Lou Sobh Kia Service & Parts

I usually dread getting service work done on my car, but not here! Harold Hagen and Justin Britt did a fabulous job. They were fast, efficient, and friendly. Typically, service department employees are not very friendly, but not here. They had me in and out in quickly and even took care of an open recall. I was also surprised to find out that they cleaned my car. I will make the 2-hour drive for any future work done on my Telluride. Top-notch service with a smile!

First visit, changed over from another Kia dealer. Arrived to our appointment about 15 minutes early and was met in a very courteous friendly manner. Service got right to business. One of the service personnel went to the front parking area to retrieve our car and drove it into the service bay for us. Service writer conformed our requests and also researched our service history to confirm the status of any potential recall notices. We were up to date so that confirmed what I had researched on line. Waiting area was comforable, clean and had free wi-fi. Made the wait very easy. Oil and filter change was completed , fiuld levels checked. brakes checked, general condition and a quick wash down performed in less than 45 minutes. Check out via credit card done at the service desk in less tha

I’m a firm believer in second chances, and I'm glad I gave one to Lou Sobh Kia! My prior visit here was… well, let’s just say it was a bit of a "rough draft." I had some serious concerns about the quality of service on my Kia Sorento and reached out to the management team to share my experience. Instead of getting the cold shoulder, I was met with incredible professionalism. Harald Hagen and Justin Britt (the Service Managers) are absolute rockstars. They didn't just apologize; Harald took immediate, decisive action to fix the situation and make sure their team was held to the right standard. They invited me back in yesterday to redo the services (free of charge) and make things right. The difference was night and day! It’s nice when a business listens to feedback and puts in the work t

I took my brand new Kia Telluride in to have running boards replaced. They took me in quickly, got the job completed correctly and had me on my way in about two hours! The free popcorn, cafe mocha, and pleasant bright waiting room were comfortable and made waiting for my car stress free.

This review is not for service performed but for how much money they charge and how much upsell they try to do on you when its not even recommended by Kia. The advisor suggested 3 services not on Kia's suggested maintenance. Which I declined. Their prices for services are more than other kia dealers. I had to shell out $300 for routine oil and filter change, tire rotation. Will not see them again. I wish I read the reviews before visiting them.