Lozano Car Wash

I thought $45 car wash also include interior??? They put the car through the machine twice and i also ask the guy to wash for some specific spots, but still the windshield is dirty from inside and the interior is covered in dust. Not to mention the sunroof is still having birddrop residual... What a waste of my time and money

Please save your time and energy from coming to this car wash, they washed and did a quick vacuum; after noticing they missed some spots and ask if they could wipe a little more they threw me the dirtiest rag and told me to clean it myself if I wasn’t satisfied. You would expect that paying $44.99, floor mats would be included but it was an additional $20, then they proceeded to charge me $64.99, not only was I charge for floor mats but I was charge again for full service. I demanded a refund and they refused to give it me even after I show proof of my transactions. Not a single demonstration of empathy, customer service has gone down the toilet, just pure garbage.

Has anyone lost things here before? My husband and I have been regular customers at this car wash for a long time. Over the years, we noticed that small personal items would occasionally go missing, but we never made a big issue out of it or left any negative reviews. However, one incident in the past really made us question what was happening. My husband’s FasTrak went missing after a wash. We came back to ask, and it was eventually returned because someone had seen it. Even then, we never understood how a FasTrak could be “mistakenly taken.” Most recently, something much more upsetting happened. A pair of sunglasses went missing after our car wash. These were not just expensive sunglasses — they were a very meaningful gift from my husband’s 12- and 14-year-old children, who saved thei

They washed and wiped the dash and did a quick 2-minute vacuum. When I asked to wipe down door cards and just do better for my $44.99 for full service like the wall says, the lead (yellow shirt guy in 1 of the pics) walked over and said that's extra. The pictures are from while on site. Frankly, a waste of 45 dollars for so-called full service. Mind you, I asked for a rag and water to clean it myself, and he said no. Look at cup holders, door cards, back of head rests. I have so many more pictures but im sure with what I've posted, you get the idea. Not even a deodorizer after paying 45 dollars? Just garbage. Cistomer service has gone out the window

I went to the Lozanos in Mountain View faithfully throughout the 90s and 2000’s and not only was it a great value, it was a joyous experience. Very friendly lively atmosphere with free popcorn and lemonade and onsite taco truck and bbq. Also, there was obviously alot of pride in making it a lovely place with antique gas pumps and flower boxes. I took a break from Lozanos while a got low cost labor (the kids) to wash the cars. But now that Im back to paying for service, I was so dismayed to see the string of very negative reviews with reports that it was so expensive and the quality of service was so terrible. I decided to take a chance and try the Full Service ($44) in Sunnyvale. I can say that the quality of service was as good as ever. My car was very clean inside and out. Staff was ve