Mad Hatter Auto Service

Talked to a nice gentleman John on the phone about possibly buying a car from me and he was very friendly and easy to deal with. I had previously left a bad rating for these guys because of what a few people had told me but they seem nice and for leaving a bad review without directly dealing with them, I'm sorry. I hope to experience good business dealings with them moving forward.

Love taking my Prius here for maintenance!! John and his team did a great job fixing my suspension, capacitor, and horn!! They even took it upon themselves to clean out my air filter for me!! Was not costly at all and was surprised me with a thank you card and a real Mad Hatter!!

I had a very negative experience here with a man who barked at me several times, lied to me about what was wrong with our Prius, and over charged us. I would not recommend this place to anyone. Felt swindled bc he looked right at me and told me it was the hybrid battery! After he told us the fix would be $3000 we chose to get it towed to Tandem; they fixed a fuse for $111.00 and the car works again. Thank you Tandem!

I was referred to this shop as the local Prius experts. General signs seemed to point to head gasket or something worse. After five business days with my car, the mechanics here agreed and quoted me a total engine replacement. When I asked about the odds that there might be something smaller that they would find In the process of replacing, I was told, more or less, “we know what we’re talking about.“ They also offered to buy the car from me for very little, which struck me as predatory. Due to the high cost of replacement, we opted to get a second opinion. Turns out that there’s a heat exchanger in the exhaust system that fails pretty commonly in this model of Prius, and presents almost all the same signs as a head gasket failure. We found a solution for that specific part and immediatel

Robbie and Vince were incredible during our visit. Our car broke down in Omaha while moving from Denver to Chicago right before Christmas. Every shop around wasn’t able to see us until after the new year, but they ran a diagnostic & repaired our vehicle in 4 hours. Vince took the time to go over our diagnostic report and really explain everything (my partner and I aren’t car people) & they even kept our ball python in their office while they worked on our car so we could wait at the local mall. Thanks to them we made it home for the holidays! Their customer service is top notch & I can’t express how glad I am that we went. Their waiting/reception area is also decorated better than any auto shop Ive ever seen!