Mahwah Honda Parts Department

Good when they pick up the phone. Called on a Friday to ask about price for DW1 ATF fluid. Operator was super friendly and got the info quickly. I called back the next morning at opening to place an order (7:30 AM) and no answer. I called back again at 7:35. No one. Called again at 7:45. No answer. Called again at 7:50. No answer. Why advertise that your parts department opens at 7:30 AM if no one is actually there?

Got my CRV serviced here. The staff was very professional from start to finish. Honored 2 coupons that a friend gave me, even though the coupon didn't match my VIN. Advisor also kept me in the loop about my vehicle. Service was done efficiently & w/o any issues. Thought I was going to need a new weatherstripping @ the bottom of the windshield, after tech & advisor both looked at it, I was told it's in good condition, no need to replace it. They could have easily told me to replace it to make some more money off of me, but didn't.

I would give a zero star if I could. This dealership really is absolutely awful!!!! Someone by the name of Mark Blazeiewicz was my service advisor, he was very rude, and short with me! Horrible customer service. I could tell that he was just trying to make up things, that were wrong with my car, I not knowing better agreed to have my breacks done. I was also informed that, I needed 3 new tiers, and the one with a hole could not be fixed. After this I called my macanic, who told me not to do the work there, and bring the car to him. When I got here they told me my tiers were fine and we're able to fix the tier with a whole. The macanic then proceed to tell me that, resurfacing the rotors which they had told me I had to do turns out his going to warp the rotors and cost me a lot more money i

Dont go to this dealer shop. Worst ever. First when I called, they will hook you with price but when you are there, price goes up, spending 2 3 hrs there for nothing and will tell you I am sorry. I think Honda HQ needs to take out them if thinking about brand. Dont go.

Great service! Everything was handled and ready and set to go for when I arrived for my purchase of a beautiful vehicle