Marshall Steinbeck Collision

A mailbox took my right mirror off. Jeff and his team took care of it and the scratches on the door right away. They even washed the car for me. A pleasant and seamless experience after a traumatic incident. Thank you!

While they could not help me repair my windshield, they offered an insightful explanation as to why (Big business crushing small competition). They were polite, professional, and knowledgeable and immediately pointed me to the shop that could provide the service at a reasonable cost. While my car doesn't need immediate work, when it does, I'm bringing it to Marshall Steinbeck Collision because of this interaction. It shows that there are still some small business owners out there trying to get by, and they do so by being honest, cordial, and professional. If I could give more than five stars, I would!

Recently my car was rear-ended in Amherst Ma. I decided to bring my car to Marshall-Steinbeck for repair. They did an awesome job and keep me informed throughout the process. Everyone I came in contact with was knowledgeable and friendly. I would definitely recommend them to my family and friends.

I am very angry: this company has no basic service ethics. My friend introduced me to this company to repair my car. I thought the boss's attitude was very rude ，maybe I had an accent. When I asked him to estimate the car repair cost, he looked impatient. Today my friend went to the store in person. When he helped me consult, his tone was also unfriendly and he even told my friend to "get out from here". After that, we thought they were racist. Why do so many people give 5 stars? I hope everyone will seriously consider whether to come here to repair their cars. Not even the most basic service ethics

A great place to bring your car to! They ordered the part in advance, so that the car wouldn't be sitting there awaiting it - they let me know when to drop off. Once it arrived, it was fixed very quickly and with excellent attention to detail. I have no hesitation in recommending Marshall Steinbeck!